Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $29.17 - $56.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Disability insurance
Employee assistance program
Job Description
The University of California, Los Angeles (UCLA) is a world-renowned public research university known for its commitment to academic excellence, innovation, and fostering community engagement. As a key institution in higher education, UCLA offers a dynamic environment where a diverse staff works collaboratively to uphold the university's mission. Among various departments, the Department of Intercollegiate Athletics plays a crucial role in supporting and promoting university sports programs, enhancing student and community engagement through athletic events.
Within this framework, the Central Ticket Office operates as an essential unit responsible for managing ticket sales and distribution for athletic events. This office ensures a seamless experience for patrons, sponsors, alumni, and university affiliates attending Olympic Sports events and other athletic competitions sponsored by UCLA. The Central Ticket Office coordinates closely with various departments including event management, marketing, and development teams to provide efficient ticketing services and maintain customer satisfaction.
The Events Specialist 2 position is integral to the success of the Central Ticket Office. Reporting directly to the Assistant Director - Athletics, the individual in this role serves as the primary “point” person for ticket operations related to Olympic Sports events. This position holds overarching responsibility for day-to-day ticket sales and distribution, ensuring all ticketing activities align with NCAA rules and university policies. The role demands active collaboration with athletic department event managers to secure all necessary event details for successful ticket fulfillment. The Events Specialist 2 is not only involved in ticket sales but also engages in marketing, promotion, and strategic efforts designed to maximize attendance and revenue.
In addition to managing ticketing logistics, this role acts as one of two primary contacts for ticketing system database coordination. Key responsibilities include uploading and managing customer lists, generating targeted solicitation lists for phone and email campaigns, assigning leads to sales representatives, and maintaining the integrity of customer-sales representative data relationships. Crucially, the incumbent supports data integration between the ticketing system and UCLA’s Development CRM system, facilitating stronger fundraising and supporter engagement through accurate data management.
Compensation for this full-time staff career position ranges from $29.17 to $30.65 hourly, with a full salary range extending up to $56.37 hourly, reflecting factors such as prior experience, skills, education, and business considerations. The role is fully onsite at UCLA’s Westwood Plaza Central Ticket Office, operating Monday through Friday from 8:00 AM to 5:00 PM. This position requires strong organizational skills, the ability to manage competing demands, and a comprehensive understanding of event ticketing systems and NCAA regulations.
This is an excellent opportunity for detail-oriented professionals passionate about sports management, data coordination, and customer service to contribute to a prestigious collegiate athletic program. UCLA offers a supportive work environment with extensive opportunities for professional development and the ability to work with a dedicated team focused on delivering exceptional experiences to the athletic community and supporters.
Within this framework, the Central Ticket Office operates as an essential unit responsible for managing ticket sales and distribution for athletic events. This office ensures a seamless experience for patrons, sponsors, alumni, and university affiliates attending Olympic Sports events and other athletic competitions sponsored by UCLA. The Central Ticket Office coordinates closely with various departments including event management, marketing, and development teams to provide efficient ticketing services and maintain customer satisfaction.
The Events Specialist 2 position is integral to the success of the Central Ticket Office. Reporting directly to the Assistant Director - Athletics, the individual in this role serves as the primary “point” person for ticket operations related to Olympic Sports events. This position holds overarching responsibility for day-to-day ticket sales and distribution, ensuring all ticketing activities align with NCAA rules and university policies. The role demands active collaboration with athletic department event managers to secure all necessary event details for successful ticket fulfillment. The Events Specialist 2 is not only involved in ticket sales but also engages in marketing, promotion, and strategic efforts designed to maximize attendance and revenue.
In addition to managing ticketing logistics, this role acts as one of two primary contacts for ticketing system database coordination. Key responsibilities include uploading and managing customer lists, generating targeted solicitation lists for phone and email campaigns, assigning leads to sales representatives, and maintaining the integrity of customer-sales representative data relationships. Crucially, the incumbent supports data integration between the ticketing system and UCLA’s Development CRM system, facilitating stronger fundraising and supporter engagement through accurate data management.
Compensation for this full-time staff career position ranges from $29.17 to $30.65 hourly, with a full salary range extending up to $56.37 hourly, reflecting factors such as prior experience, skills, education, and business considerations. The role is fully onsite at UCLA’s Westwood Plaza Central Ticket Office, operating Monday through Friday from 8:00 AM to 5:00 PM. This position requires strong organizational skills, the ability to manage competing demands, and a comprehensive understanding of event ticketing systems and NCAA regulations.
This is an excellent opportunity for detail-oriented professionals passionate about sports management, data coordination, and customer service to contribute to a prestigious collegiate athletic program. UCLA offers a supportive work environment with extensive opportunities for professional development and the ability to work with a dedicated team focused on delivering exceptional experiences to the athletic community and supporters.
Job Requirements
- Must be 18 years or older
- Completion of a satisfactory background check
- Knowledge of NCAA rules and intercollegiate athletics ticketing
- Experience in ticket sales and distribution
- Strong organizational and decision-making skills
- Ability to communicate clearly and effectively
- Proficiency in computer software including Microsoft Office
- Ability to prioritize tasks and work independently under time constraints
Job Qualifications
- Skill in setting priorities to reflect job responsibilities
- Ability to make decisions within scope of authority using knowledge of NCAA rules and university policies
- Experience with ticket management including audit procedures, order processing, ticket assignment, and special ticket needs
- Skill in seating assignment and resolving seating requests independently
- Ability to establish effective working relationships with co-workers and customers
- Organizational skills to prioritize and complete assignments without constant supervision
- Ability to work under pressure with conflicting deadlines
- Effective communication skills regarding ticketing policies and procedures
- Preferred skills include data collection methods, personnel supervision, innovative problem solving, business correspondence writing, and proficiency with Microsoft Office
Job Duties
- Serve as the primary point of contact for Central Ticket Office's athletic event ticketing
- Manage day-to-day sales and distribution of Olympic Sports event tickets
- Coordinate with athletic event management to obtain necessary ticketing information
- Oversee marketing, sales, promotions, and ticket fulfillment activities
- Upload and manage customer data and lists within the ticketing system
- Generate targeted solicitation lists for phone and email outreach
- Assign sales leads to representatives and maintain customer-sales assignments
- Run reports and support data transfer to development CRM system
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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