At Your Service Runner

JW Marriott Chicago is part of Marriott International's luxury portfolio, consisting of over 100 prestigious properties located in gateway cities and distinctive resort destinations worldwide. Recognized for its commitment to delivering exceptional service, JW Marriott blends the heritage and innovative spirit of its founder, J. Willard Marriott, with a forward-thinking approach to hospitality. The brand focuses on holistic well-being for both guests and associates, creating an environment where employees are valued, cared for, and empowered to excel in their roles. As a luxury hotel, JW Marriott offers a work experience that transcends traditional hospitality, emphasizing a supportive community, continuous training, and opportunities for professional development and recognition. This commitment fosters a workplace culture where associates can pursue their passions and deliver the hallmark JW Treatment™ to every guest they serve.

The role available is a full-time, non-management position based in Chicago, Illinois. The position focuses primarily on rooms and guest services operations, offering an hourly wage ranging from $22.70 to $26.50. The position involves ensuring seamless communication throughout the hotel by testing beepers and radios, as well as providing attentive services to guests by delivering requested items such as rollaway beds, refrigerators, toiletries, towels, bathrobes, and complimentary toiletries like toothpaste, razors, and shampoo. Employees also handle the delivery of messages, mail, packages, flowers, sundry, and gift items to guest rooms. Additional duties include assembling orders to go, delivering food and beverages, and assisting guests with special requests, including cribs, linens, and other amenities.

In this role, associates are expected to adhere rigorously to all company policies and procedures, maintain a professional appearance, and uphold confidentiality regarding proprietary information. The position demands physical endurance, including standing, sitting, or walking for extended periods, lifting and carrying items up to 50 pounds without assistance, maneuvering through confined spaces, and performing motions such as bending, twisting, and stooping. The role promotes a positive guest experience by welcoming and acknowledging guests, anticipating service needs, assisting individuals with disabilities, and maintaining clear, professional communication.

JW Marriott encourages team collaboration, supporting associates to build strong working relationships and achieve common goals. This commitment to quality assurance, safety, and service excellence defines the guest experience at JW Marriott Chicago. The company values diversity and equity, fostering an inclusive workplace that respects and celebrates the unique backgrounds and talents of its workforce. This inclusive culture helps to drive innovation and reinforces JW Marriott's reputation as a leader in luxury hospitality.

Overall, working at JW Marriott Chicago not only means joining an esteemed luxury hotel brand with global recognition but also becoming part of a family that prioritizes associate satisfaction and guest delight. The role offers an enriching career opportunity with a range of benefits including health care, retirement savings plans, paid time off, life and disability insurance, and additional wellness programs. For those passionate about hospitality and delivering superior service, JW Marriott Chicago provides a platform to grow professionally, contribute meaningfully, and be part of an inspiring chapter in the hospitality industry.