At Your Service Runner

Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and maintaining high standards of service excellence. The company operates a diverse portfolio of hotel brands, including luxury names like JW Marriott, which is part of Marriott's luxury collection. JW Marriott properties are situated in premier gateway cities and distinctive resort locations worldwide, offering guests a unique blend of refined comfort, genuine hospitality, and thoughtful service. Marriott International prides itself on fostering an inclusive and diverse workplace, embracing associates from various backgrounds and experiences to create a vibrant, collaborative culture. The organization emphasizes opportunity, growth, and a strong sense of community among its employees, ensuring that associates are supported both personally and professionally. Marriott's dedication to equal opportunity employment and non-discrimination underscores its commitment to a respectful, welcoming environment for all.

This particular position is a full-time, non-management role within the Rooms and Guest Services Operations category, located at the JW Marriott property in Detroit, Michigan, specifically at 400 Renaissance Center. The pay rate for this job is $20.19 per hour, reflecting the company’s competitive compensation for frontline hospitality roles. The role primarily involves supporting the daily operations of guest services to ensure that all guests enjoy a seamless, comfortable, and memorable stay. Key responsibilities include the handling, preparation, and delivery of various guest room amenities such as rollaway beds, cribs, refrigerators, towels, bathrobes, and complimentary toiletries like toothpaste and shampoo. Additionally, this role requires effective communication through testing of radios and beepers and the delivery of messages, mail, packages, flowers, and sundry or gift items directly to guest rooms.

In addition to fulfilling these tasks, the role demands that the associate maintain professionalism and adherence to company policies, including safety standards, confidentiality, and quality assurance expectations. The individual must exhibit a polished appearance and demonstrate excellent interpersonal skills to welcome guests warmly, anticipate their needs, and provide attentive service. The role involves physical activity, including standing, sitting, walking for extended periods, and moving objects weighing up to 50 pounds, requiring stamina and physical fitness. Flexibility in scheduling and a willingness to perform various reasonable duties as assigned by supervisors are essential attributes for success in this position.

Working at JW Marriott means joining a community that values authentic connections, innovation in service, and a commitment to holistic well-being. Associates are offered opportunities for ongoing training, development, and recognition within a luxury hospitality environment. The company culture is rooted in the legacy of J. Willard Marriott, emphasizing confidence, genuineness, and intuitive service. For those seeking a career in hospitality where they can contribute to exceptional guest experiences and grow as part of a global team, this opportunity at JW Marriott Detroit represents a rewarding path.