At Your Service Center Associate, Montebello Town Center - Full Time

Macy's is an iconic retail establishment with a rich history spanning over 160 years. Known for its innovations and traditions, Macy's has become a beloved department store that captures the hearts and minds of millions of customers throughout America. Macy's is not just a store; it represents memorable moments and milestones, creating special experiences through events like the Macy's 4th of July Fireworks and the renowned Thanksgiving Day Parade. The brand prides itself on inspiring stores, irresistible products, and exceptional customer service, making it a highly sought-after place to work for those passionate about retail and hospitality.

This job opportunity is for the role of an At Your Service Center Colleague, a position integral to Macy's commitment to delivering a seamless and personalized shopping experience. As an At Your Service Colleague, you play a pivotal role in supporting various service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other related tasks. The role is designed to go beyond traditional cashier duties, emphasizing a customer-first mindset, genuine hospitality, and teamwork to create exceptional moments for customers.

The position requires a dynamic individual with strong multitasking skills, problem-solving abilities, and keen attention to detail. Working at Macy's means adapting to a fast-paced, flexible environment that includes working nights, weekends, and holidays as needed. This flexibility is crucial in maintaining Macy's high service standards and ensuring that customers receive outstanding support during their shopping journey. Moreover, the role involves responsibilities such as keeping the pickup and return areas clean, organized, and inviting to enhance the overall shopping atmosphere.

As part of the At Your Service team, employees start their day with enthusiasm and positivity, ready to engage with customers and teammates alike. They lead through action, providing welcoming and personalized interactions, assisting with store fulfillment processes, and ensuring the organization of the collection area for a frictionless customer experience. The commitment to service excellence is evident in their dedication to meeting daily sales goals, educating customers about loyalty programs, and striving for continuous improvement.

The work schedule for full-time At Your Service colleagues typically involves 30 or more hours per week, while part-time roles range from 12 to 24 hours weekly. Weekend shifts are part of the job requirements, reflecting Macy's need to be available to customers during peak shopping times. Macy's fosters a culture of mutual support among employees, valuing honesty, care, and collaboration to enhance both colleague and customer experiences.

Macy's offers a comprehensive benefits package that includes competitive pay, health and wellness coverage, 401(k) matching, paid time off, holiday pay, and personal and professional development opportunities. Additionally, employees benefit from merchandise discounts, performance-based incentives, and access to mental health and financial counseling through the Employee Assistance Program. Macy's inclusive and dynamic work environment encourages team members to grow their careers and actively contribute to community initiatives and volunteer opportunities, making it a rewarding workplace where both professional and personal growth are supported.