Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.50
Benefits
Merchandise discounts
performance-based incentives
annual merit review
employee assistance program with mental health counseling and legal/financial advice
401(k) match
comprehensive health and wellness coverage
paid time off and eight paid holidays
Job Description
Macy's is one of the most iconic and enduring department stores in the United States, with a rich history spanning over 160 years. Known for its innovation and dedication to superb customer service, Macy's has become synonymous with many American traditions, including the Macy's 4th of July Fireworks and the famed Thanksgiving Day Parade. The company prides itself on creating inspiring stores that deliver irresistible products and memorable shopping experiences for millions of customers across the country. Macy's commitment extends beyond its products to investing deeply in its people and communities, fostering an inclusive environment where colleagues and customers alike... Show More
Job Requirements
- Flexible availability including days, evenings, weekends, and holidays
- regular, dependable attendance and punctuality
- able to understand and communicate effectively with customers, co-workers, and supervisors
- able to read and understand employment policies and safety rules in English
- able to perform physical activities including lifting at least 30 pounds, standing for long periods, stooping, kneeling, crouching, climbing ladders
- frequent use of technology including cash register and handheld equipment
Job Qualifications
- No education or experience required
- good understanding of store products and ability to give expert guidance
- excellent communication skills for virtual, phone, and in-person interactions
- ability to build relationships and achieve sales goals
- proficient in using point of sale technology and applications
- self-driven to keep up with product knowledge and trends
- excellent interpersonal skills and ability to work across departments
- ability to collaborate with team to drive sales and deliver customer experience
Job Duties
- Greet & connect with customers in a friendly and genuine way
- recommend products by asking questions to identify customer needs and inspiring purchases
- offer options and solutions to customers to complete the sale
- wrap-up the moment to close out the customer’s shopping journey
- assist customers in all aspects of the total store experience including using devices to shop
- assist customers in store fulfillment including Buy Online Pickup In Store, be proficient in necessary systems
- monitor alerts to ensure ready on time completion of BOPS orders
- conduct customer pick-up including retrieving orders from back-of-house storage
- demonstrate knowledge of store products and services to drive sales and minimize returns
- sell gift cards and resolve Macy’s card issues
- follow store audit policies and procedures
- adhere to asset protection and inventory control procedures
- foster an environment of acceptance and respect with colleagues, customers, and communities
Job Location
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