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Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences through a variety of distinguished brands. Among these brands, JW Marriott stands out as part of Marriott's luxury portfolio, boasting over 100 hotels located in gateway cities and unique resort destinations worldwide. JW Marriott hotels are synonymous with sophistication, comfort, and impeccable service, making them a preferred choice for discerning travelers seeking upscale accommodations and memorable stays. This esteemed brand emphasizes not only guest satisfaction but also the well-being and professional growth of its associates. Marriott International fosters an inclusive culture that values diversity, encourages innovation, and promotes career development opportunities across all levels. The company's dedication to equality and non-discrimination creates a welcoming environment for all employees, contributing to its reputation as one of the best places to work in the hospitality sector.

This job opportunity is for a full-time, non-management position located at 1535 Broadway, New York, NY, within the JW Marriott. The pay range for this role is competitive, offering between $35.26 and $41.48 per hour, reflecting Marriott's commitment to fair compensation for its team members. This role focuses on Rooms and Guest Services Operations, an essential area that ensures guests receive outstanding service throughout their stay. The position's primary responsibility is to serve as a key point of contact for guests, addressing their requests, concerns, and questions with professionalism and efficiency through multiple communication channels including telephone, email, chat, and mobile devices. The role requires operating the telephone switchboard, facilitating wake-up calls, connecting guests to appropriate extensions, and accurately relaying messages.

Additionally, the role involves logging guest requests and following up to ensure complete satisfaction. Associates provide detailed information about room amenities, hotel features, local attractions, and assist guests with internet access and entertainment systems. They may also process room service orders and maintain transaction records in point-of-sale systems. Adherence to company policies, maintaining a professional appearance, and safeguarding proprietary information are critical components of this position. Associates are expected to offer warm welcomes, anticipate guest needs including those of individuals with disabilities, and foster positive relationships with both guests and colleagues.

Working at JW Marriott means more than just performing job duties; it means being part of a vibrant community that values each individual's contribution and supports their personal and professional growth. The company encourages teamwork, clear and courteous communication, and compliance with high-quality service standards. Employees must be capable of performing physical tasks such as standing or walking for extended periods and moving objects weighing up to 10 pounds. This role is suited for individuals who value a dynamic, guest-focused work environment and are eager to contribute to Marriott's legacy of "Wonderful Hospitality. Always." Joining JW Marriott connects you to a wider portfolio of brands under Marriott International, all committed to excellence, diversity, and associate well-being. Embrace the opportunity to be where you can do your best work, begin your purpose, belong to a global team, and become the best version of yourself at JW Marriott.