At Your Service Agent

The Marriott hotel brand is recognized worldwide as a leader in the hospitality industry, known for delivering outstanding guest experiences and exceptional customer service. Marriott prides itself on fostering an environment where employees are valued and empowered to exceed guest expectations, contributing to a culture of loyalty and excellence. This particular Marriott property seeks dedicated and personable team members who are passionate about hospitality and are committed to upholding the brand's standards. As a hospitality establishment, this Marriott hotel provides a dynamic work environment with opportunities for growth and development within one of the most respected hotel chains globally.

The position available is for an At Your Service (AYS) Agent, a vital role within the hotel's guest services team. This hourly, non-exempt position operates during the evening shift from 3:00 pm to 11:30 pm, offering $15.00 per hour in compensation. The AYS Agent acts as the principal point of contact for guests, creating meaningful relationships that encourage loyalty both to Marriott as a brand and to the specific property. The role involves a high level of guest interaction, requiring the agent to respond promptly and courteously to guest requests and concerns, ensuring every issue is seen through to a satisfactory resolution. Responsibilities include answering phone calls, recording requests accurately, and demonstrating proactive hospitality by offering additional services whenever appropriate. The agent also coordinates with various departments to resolve guest issues efficiently and follows up to verify guest satisfaction. This role requires excellent communication skills, a professional demeanor, and a commitment to maintaining the hotel's standards of service and appearance. Marriott also offers benefits such as employee discounts, free uniforms, and opportunities for advancement, making it an attractive workplace for individuals pursuing a career in hospitality. Candidates should be prepared to stand or walk for extended periods, lift up to 30 pounds, and comply with the hotel’s grooming and dress code standards. Overall, this role is perfect for someone excited about engaging with guests and contributing positively to their hotel experience while growing within a globally recognized hospitality leader.