Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.00 - $26.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Staff meals
Professional development opportunities

Job Description

Located in Jeffersonville, Indiana, our establishment is a well-regarded destination known for its commitment to exceptional customer service, fresh locally sourced food, and award-winning Upland beers. We pride ourselves on creating a warm, inviting atmosphere where community and quality meet. This restaurant offers a vibrant yet professional environment that fosters growth, teamwork, and excellence. Our focus on craft beer and culinary excellence makes us a standout venue in the local dining scene, attracting both beer aficionados and food lovers alike. We operate with high standards in every aspect, from our beer selection to our staff training, ensuring each guest experiences something memorable during their visit.

The Assistant Manager/Front of House (FOH) Manager position is a critical role within our team, serving as the right hand of the General Manager. This position primarily oversees all daily FOH operations with an emphasis on staff management, service quality, and operational efficiency. The successful candidate will be responsible for maintaining a close-knit, motivated, and professional team, while also ensuring that we consistently deliver top-tier service with a knowledgeable approach to our beer offerings. The role requires someone who is attentive, ambitious, and fully engaged, with a passion for both craft beer and hospitality.

As FOH Manager, you will work closely with the General Manager, other FOH Managers, and the Executive Chef to execute our mission of providing exemplary service and high-quality food and beverages. You will be instrumental in driving operational improvements by helping to refine and adhere to systems and procedures that improve efficiency and profitability. Key responsibilities include leading staff training, enforcing policies, controlling costs, improving communication within the team, and reducing employee turnover by fostering a positive work environment. This role offers an excellent opportunity for a dynamic leader who thrives in a fast-paced environment and wants to contribute to a growing and highly reputable establishment.

Job Requirements

  • High school diploma or equivalent
  • 3+ years customer service experience
  • 1+ year management experience in a busy restaurant
  • passion for craft beer
  • ability to work under pressure
  • strong communication skills
  • problem-solving skills
  • ServSafe certification or willingness to obtain

Job Qualifications

  • Minimum 3 years customer service experience
  • at least 1 year in a management role at a high-volume restaurant
  • passion for craft beer and exceptional customer experience
  • strong work ethic and alignment with organizational growth
  • ethical and optimistic personal framework
  • self-motivated with multi-tasking abilities
  • strong problem-solving and decision-making skills
  • effective verbal and written communication skills

Job Duties

  • Manage and train front-of-house staff
  • enforce company policies and procedures
  • monitor staff performance and provide constructive feedback
  • oversee daily FOH operations to ensure excellent customer service
  • control costs related to beer, wine, and food inventory
  • resolve customer complaints and enhance guest experience
  • collaborate with General Manager on operational improvements

Job Criteria

Experience

Mid Level (3-7 years)


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