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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
401(k) matching
Health Insurance
Paid Time Off
Tuition Reimbursement
competitive compensation
Career advancement opportunities
Customizable benefits package
Job Description
Hilton Grand Vacations is a renowned hospitality company specializing in timeshare resort ownership and vacation experiences. Known for its commitment to delivering exceptional guest services and innovative vacation solutions, Hilton Grand Vacations has established itself as a leader within the hospitality and timeshare industry. The company’s portfolio includes a variety of vacation resorts across popular destinations, creating memorable experiences for owners and guests alike. With a focus on quality, community, and customer satisfaction, Hilton Grand Vacations continues to grow and develop its presence globally, offering exciting career opportunities for motivated professionals in the hospitality sector.
This exciting opportuni... Show More
This exciting opportuni... Show More
Job Requirements
- Must have timeshare marketing and sales experience
- One year of timeshare management and customer service experience
- Proficiency in MS Office suite concierge web-based reporting and basic check-in procedures
- Strong attention to detail with excellent analytical and problem-solving skills
- Ability to think strategically and analyze information in a timely and accurate manner
- Excellent interpersonal communication skills
Job Qualifications
- One year of timeshare management and customer service experience
- Proficiency in MS Office suite concierge web-based reporting and basic check-in procedures
- Strong attention to detail with excellent analytical and problem-solving skills
- Ability to think strategically and analyze information in a timely and accurate manner
- Excellent interpersonal communication skills to effectively interact with all levels of the organization
Job Duties
- Lead a team of sales-oriented marketing staff recruiting training and developing associates to maximize their potential and drive sales success
- Develop and host weekly meetings to inspire and motivate your team fostering a culture of excellence and continuous improvement
- Design programs and strategies to increase tour flow during off-season months maximizing marketing opportunities
- Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service
- Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints
- Manage representative performance standards and penetration rates to optimize results conducting performance appraisals counseling and coaching sessions as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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