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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $90,000.00
Work Schedule
Weekend Shifts
Benefits
401(k) matching
Health Insurance
Paid Time Off
Tuition Reimbursement
competitive base salary
Incentive Bonuses
Professional growth opportunities
Job Description
Hilton Grand Vacations is a premier vacation ownership company known for delivering outstanding vacation experiences to our Owners and Guests worldwide. With a mission to bring vacation dreams to life, Hilton Grand Vacations has established itself as a leader in the timeshare and hospitality industry. Our company prides itself on providing high-quality services and memorable travel experiences that guests cherish for a lifetime. We are committed to fostering a diverse and inclusive workplace, where every team member is respected and valued regardless of their background. As an equal-opportunity employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the... Show More
Job Requirements
- Full-time availability including evenings weekends and holidays
- Ability to lead and motivate a team towards sales success
- Proven track record in timeshare marketing
- Strong organizational and leadership skills
- Capability to handle guest concerns professionally and efficiently
- Exceptional communication and interpersonal skills
- Strategic thinking and analytical mindset
Job Qualifications
- One year of timeshare management and customer service experience
- Proficiency in MS Office Suite Concierge web-based reporting and basic check-in procedures
- Strong attention to detail with excellent analytical and problem-solving skills
- Ability to think strategically and analyze information in a timely and accurate manner
- Excellent interpersonal communication skills to effectively interact with all levels of the organization
Job Duties
- Lead a team of sales-oriented marketing staff recruiting training and developing associates to maximize their potential and drive sales success
- Develop and host weekly meetings to inspire and motivate your team fostering a culture of excellence and continuous improvement
- Design programs and strategies to increase tour flow during off-season months maximizing marketing opportunities
- Maintain 100 percent satisfaction with owners and guests by addressing concerns promptly and providing exceptional service
- Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints
- Manage representative performance standards and penetration rates to optimize results conducting performance appraisals counseling and coaching sessions as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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