Asst. Housekeeping Manager

The Westin Pittsburgh, located at 1000 Penn Ave, Pittsburgh, Pennsylvania, is a distinguished full-service hotel committed to providing exceptional guest experiences and promoting wellness for all travelers. As part of Marriott International, a global hospitality leader dedicated to diversity, inclusion, and equal employment opportunities, The Westin Pittsburgh emphasizes a supportive work environment where every associate's unique background is valued. The hotel strives to deliver top-tier service while fostering a culture of care and respect for both guests and employees. This location blends urban sophistication with a focus on wellness, helping guests maintain balance and rejuvenation during their stays.

This position is a full-time management role within the Rooms & Guest Services Operations category. The hourly pay range is $25.77 to $29.33, and the role is bonus eligible. The job centers around supporting the day-to-day operations of room-related departments such as Housekeeping, Recreation, Laundry, Staff, AYS (Associate Your Services), and Concierge/Guest Services. The successful candidate will work closely with employees to ensure smooth guest arrival and departure processes, uphold the hotel’s cleanliness standards, and contribute proactively to employee satisfaction.

The role requires a keen understanding of various operational functions, including front desk management, scheduling, loss prevention policies, night audit procedures, and departmental budgeting. Management responsibilities include opening and closing front desk and housekeeping shifts, conducting shift checklists, running and reviewing room operation reports, and ensuring all employees have the proper uniforms and supplies. The manager also supports maximizing room revenue and property occupancy by supervising selling procedures, verifying room rate accuracy, analyzing budgets, and participating in managing controllable expenses.

Providing exemplary guest service is a core element of this role. The manager assists in investigating guest and employee incidents, uses guest information tracking systems to recognize repeat guests and their preferences, and is proactive in handling guest feedback and complaints. They must lead by example in guest relations, fostering a positive and welcoming environment.

At Westin, the brand mission is to be the preeminent wellness brand in hospitality. Therefore, this position requires someone passionate about well-being, who practices self-care, optimizes personal health, and encourages these values in their team. The ideal candidate is optimistic, active, adventurous, and eager to contribute to a dynamic team that values cultural diversity and promotes a sense of belonging.

In summary, this full-time management position at The Westin Pittsburgh is a unique opportunity to join a leading hotel brand committed to wellness, operational excellence, and outstanding guest experiences. The candidate will play a vital role in supporting various room operations, managing teams, maintaining budget goals, and ensuring guest satisfaction. The role provides competitive hourly wages, bonus potential, and the chance to be part of an inclusive and supportive work environment where you can grow professionally and personally.