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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
bonus eligible
Career development opportunities
Job Description
The Westin Pittsburgh, located at 1000 Penn Ave, Pittsburgh, Pennsylvania, is a distinguished full-service hotel committed to providing exceptional guest experiences and promoting wellness for all travelers. As part of Marriott International, a global hospitality leader dedicated to diversity, inclusion, and equal employment opportunities, The Westin Pittsburgh emphasizes a supportive work environment where every associate's unique background is valued. The hotel strives to deliver top-tier service while fostering a culture of care and respect for both guests and employees. This location blends urban sophistication with a focus on wellness, helping guests maintain balance and rejuvenation during their stays.
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Job Requirements
- High school diploma or GED
- 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in guest services
- ability to manage multiple departments
- knowledge of room operations systems and procedures
- strong organizational and leadership skills
- excellent communication skills
- ability to work full time
- availability to work various shifts
Job Qualifications
- High school diploma or GED with 3 years experience in guest services, front desk, housekeeping, or related area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in relevant guest service roles
- strong understanding of hotel room operations and guest services
- proficiency in managing staff schedules and employee performance
- knowledge of night audit and loss prevention procedures
- excellent communication and interpersonal skills
- ability to handle guest complaints professionally
- effective team leader and motivator
Job Duties
- Supports management of Rooms Operations activities
- opens and closes Front Desk and Housekeeping shifts ensuring completion of shift checklists and duties
- runs and reviews critical room operations reports
- understands functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge/Guest Services
- operates department equipment and reports malfunctions
- ensures employees have proper supplies and uniforms
- understands night audit procedures and utilizes reports
- complies with loss prevention policies
- communicates performance expectations to employees
- handles employee questions and concerns
- schedules employees effectively and tracks attendance
- supervises same day selling procedures to maximize room revenue and occupancy
- verifies accuracy of room rates
- uses budgets and payroll reports for management
- participates in managing controllable expenses
- understands impact of Room Operations on property financial goals
- assists in investigation of employee and guest accidents
- uses guest information tracking system for repeat guest recognition
- sets positive examples for guest relations
- interacts with guests for feedback and handles complaints
- assists in review of guest satisfaction results with employees
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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