Asst General Manager

Memphis, TN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $59,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Career advancement potential

Job Description

Avion Hospitality is a reputable hotel management company known for operating quality hotels and providing excellent guest experiences. With a strong emphasis on operational efficiency and guest satisfaction, Avion Hospitality manages a variety of properties that cater to business and leisure travelers alike. Their focus on employee development, safety standards, and operational excellence has established their brand as a reliable and engaging workplace within the hospitality industry.

The role available is that of a Hotel Manager on Duty (M.O.D.), which plays a crucial part in ensuring seamless hotel operations during the absence of the General Manager or when management is conducting other duties. This is a leadership position that requires overseeing multiple hotel departments including Guest Services, Food & Beverage, Housekeeping, Engineering, Accounting, and Sales to maintain high standards of operation. The M.O.D. is responsible for guest satisfaction, operational supervision, and supporting the General Manager with revenue generation, cost control, and employee development initiatives. This role demands a proactive approach in managing hotel functions, solving problems efficiently, and maintaining a positive work environment.

The Hotel Manager on Duty is expected to lead by example with a friendly and service-oriented demeanor. They will maintain compliance with corporate standards, safety regulations, and operational policies while ensuring departments work cohesively to deliver the best possible guest experience. Beyond operational oversight, the role involves assisting with financial reporting, personnel development, and fostering open communication among teams. Participation in sales and client engagement is also part of the position to help drive revenue. The M.O.D. supports training efforts to enforce Avion Hospitality’s service standards, ensuring that all employees are empowered to make decisions that enhance guest satisfaction.

Considering the physical and mental demands of the position, the candidate should be able to work long hours, including a typical 50-hour workweek, and maintain composure in high-pressure situations. The position requires solid problem-solving skills and the ability to communicate effectively with guests, staff, and corporate office personnel. Prior supervisory experience within hotel operations is essential, with proficiency in Windows operating systems and knowledge of hotel management software preferred.

Overall, this role offers an excellent opportunity for managers aiming to build their careers in hospitality management by gaining comprehensive experience across multiple hotel departments while contributing directly to the property’s success and guest impressions. Working with Avion Hospitality means aligning with a company dedicated to quality service, employee growth, and operational excellence in the hotel industry.

Job Requirements

At least 5 years progressive experience in a rooms or food and beverage department at a hotel
Or a 4-year college degree and 2 to 3 years experience in a rooms or food and beverage department at a hotel
Or a 2-year college degree and 3 to 4 years experience in a rooms or food and beverage department at a hotel
Previous supervisory experience required
Proficient in Windows operating systems
Ability to work typically a 50 hour workweek
Ability to exert up to 20 pounds of force occasionally and stand during entire shift
Must be able to evaluate and select among alternative actions quickly and accurately
Must maintain composure under pressure
Must be effective in problem-solving and communication
Must understand financial information and basic arithmetic

Job Qualifications

At least 5 years progressive experience in rooms or food and beverage department at a hotel
Previous supervisory experience
Proficient in Windows operating systems
Strong communication skills
Ability to handle high-pressure situations
Experience with financial reporting
Knowledge of hotel operations and standard operating procedures
Effective leadership and team development skills
Ability to work with diverse teams
Basic arithmetic and financial skills

Job Duties

Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
Maintain regular attendance in compliance with Avion Hospitality standards
Maintain high standards of personal appearance and grooming
Comply with Avion Hospitality standards and regulations for safe and efficient operations
Ensure efficient operation of the hotel by supervising guest services, food and beverage, engineering, accounting, sales and housekeeping departments in the absence of the General Manager
Communicate and correct deficiencies in departments
Assist General Manager with revenue generation programs
Participate in sales efforts by meeting clients and participating in sales calls
Assist in employee development through training programs
Conduct bi-weekly one-on-one meetings with department heads
Facilitate employee empowerment for guest satisfaction
Assist with financial reporting and corporate deadlines
Ensure training in service standards is conducted in all departments
Oversee accounts receivable, payroll, month-end closings
Ensure compliance with preventive maintenance and deep cleaning programs
Maintain professional relationships and communication across departments
Support operations during peak periods
Ensure fair and equitable treatment of all employees
Complete required corporate training and certifications
Maintain public areas during peak times
Manage hotel safe security and conduct monthly audits
Ensure all scheduled meetings take place on property