Asst. Front Office Manager

Highgate Hotels is a prestigious real estate investment and hospitality management company that stands out in the hospitality industry with over $15 billion in assets under management. Operating globally, Highgate manages a diverse portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America. With an established 30-year track record of innovation and excellence, Highgate excels in providing expert guidance throughout every stage of the property cycle, including planning, development, recapitalization, and disposition. Their successful portfolio includes bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, all featuring contemporary programming and advanced digital strategies. Leveraging industry-leading revenue management tools, Highgate effectively identifies and predicts market trends, ensuring outperformance and maximizing asset value. The company's executive team comprises seasoned hospitality leaders operating from multiple corporate offices worldwide, making Highgate a trusted partner to major hotel brands and ownership groups.

The Studio Allston hotel, a part of Highgate's portfolio, is located in the vibrant neighborhood of Allston, Boston, MA. Allston is recognized as a culturally rich neighborhood, famous for its elite universities, renowned music venues, and a thriving food and nightlife scene. This dynamic locale serves as a perfect backdrop for guests seeking a memorable Boston experience.

The role of the Assistant Front Office Manager at Studio Allston is crucial in ensuring the smooth operation of the Front Office. The position demands an attentive, friendly, efficient, and courteous approach to guest services, enhancing guest satisfaction from arrival to departure. The assistant manager's responsibilities revolve around managing guest interactions, maximizing room revenue, and coordinating seamlessly with other hotel departments. This role includes handling guest check-ins, special requests, VIP arrangements, and responding to social media feedback. The Assistant Front Office Manager plays a significant role in training and leading the front office team, maintaining professional standards, and ensuring compliance with hotel policies. This dynamic position requires excellent communication skills, guest-centric problem-solving abilities, and proficiency in operational tasks involving financial transactions and reservation management. It involves working under fast-paced conditions while maintaining a warm, professional demeanor. The role may require long hours and includes at least two overnight shifts, reflecting the hospitality industry's nature. This employment is full-time with yearly compensation. The candidate will benefit from working with a globally recognized hospitality leader dedicated to innovation and excellence, providing a platform for professional growth in a supportive and dynamic environment.