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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,000.00 - $74,000.00
Work Schedule
Rotating Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
401(k)
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company renowned for managing more than $15 billion in assets across a diverse global portfolio of over 400 hotels. Operating in regions including North America, Europe, the Caribbean, and Latin America, Highgate offers a collection of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. With a strong 30-year history as an innovator in the hospitality industry, Highgate expertly guides properties through all stages of the property lifecycle—from initial planning and development to recapitalization and disposition. The company distinguishes itself with forward-thinking strategies and advanced digital capabilities,... Show More
Job Requirements
- Must be able to stand for entire shift
- light physical work exerting up to 20 pounds occasionally
- maintain warm and friendly demeanor
- effective verbal and written communication
- attentive, friendly, courteous, and service-oriented manner
- effective listening and understanding
- multitask and prioritize departmental functions
- attend all required meetings and trainings
- participate in manager-on-duty coverage
- maintain regular attendance
- meet personal appearance and grooming standards
- comply with company standards and regulations
- identify problems and implement solutions
- handle complex information and data
- anticipate, prevent, identify and solve problems
- maintain professionalism and teamwork
Job Qualifications
- A 4-year college degree
- at least 1 year of related experience
- supervisory experience
- labor experience preferred
- OPERA system experience preferred
- proficiency in Windows and company-approved spreadsheets and word processing
- effective verbal and written communication skills
- ability to multitask and prioritize
- effective problem-solving skills
- team-oriented with a friendly and service-focused approach
- ability to work extended hours including overnight shifts
Job Duties
- Works closely with Sales and Reservations to fulfill all special requests for groups, VIPs, etc
- assist daily in guest reception
- respond to all social media feedback and follow up with guests and internal departments
- communicate effectively and genuinely with guests, team members, and other departments
- assist and lead guest service training initiatives within the front office
- maintain a friendly and caring demeanor in a fast-paced environment
- provide front desk assistant duties including guest registration, up-selling, preparing for group check-ins and VIP arrivals
- maintain and update all guest profiles
- review daily and future reservations to accommodate special requests
- work with new hires for front desk training
- interview, hire, and train guest services agents
- be informed of events/functions during shifts
- maintain a house bank and accurate reports of daily receipts and deposits
- work with and understand basic financial data
- find guest centric solutions
- promote hotel services and local attractions
- assist with reservations and PBX
- resolve guest complaints satisfactorily
- anticipate guest needs proactively
- respond promptly to guest requests
- maintain good relations with repeat guests
- supervise shifts when needed
- collaborate with Sales and VIP clients
- stay current with hotel developments through communication logs
- know and assist with emergency procedures
- attend mandatory meetings and trainings
- be knowledgeable about key hotel personnel and local area
- complete all assigned checklists
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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