Asst. Front Office Manager

Highgate Hotels is a premier real estate investment and hospitality management company renowned for managing more than $15 billion in assets across a diverse global portfolio of over 400 hotels. Operating in regions including North America, Europe, the Caribbean, and Latin America, Highgate offers a collection of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts. With a strong 30-year history as an innovator in the hospitality industry, Highgate expertly guides properties through all stages of the property lifecycle—from initial planning and development to recapitalization and disposition. The company distinguishes itself with forward-thinking strategies and advanced digital capabilities, employing cutting-edge revenue management tools that leverage market data to optimize asset value and performance.

A trusted partner to leading ownership groups and major hotel brands, Highgate is supported by a seasoned executive team with global corporate offices. The company is committed to delivering exceptional guest experiences and operational excellence. The position being offered is at the newly renovated Courtyard by Marriott, Boston-Cambridge, an iconic hotel set along the Charles River, situated between prestigious academic institutions Harvard University and MIT. This location offers the perfect blend of accessibility to vibrant dining and nightlife areas as well as a serene riverside atmosphere.

The role of the Assistant Front Office Manager at this landmark hotel involves overseeing the efficient and courteous operation of the Front Office team to ensure every guest receives outstanding service throughout their stay. This full-time position is essential in maximizing room revenue and occupancy while maintaining high standards of guest satisfaction. The Assistant Manager collaborates closely with multiple departments, including Sales and Reservations, to handle VIP and group requests and manage daily front desk operations. Responsibilities also include guest reception assistance, leading customer service training, supervising shifts, maintaining accurate financial reports, handling guest complaints tactfully, and promoting the hotel’s amenities and local attractions.

The ideal candidate will combine strong leadership skills with excellent interpersonal communication, multitasking abilities, and financial acumen. This role demands a warm, friendly, and professional demeanor, resilience under pressure, and a commitment to team collaboration. The position requires working extended hours, including two overnight shifts, and the physical ability to stand for long periods while executing light manual tasks. By joining the team at Highgate Hotels, the Assistant Front Office Manager will be part of a prestigious hospitality company that values innovation, guest-centric service, and operational excellence, offering significant opportunities for professional growth and leadership development.