Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Pechanga Resort and Casino is a renowned hospitality and entertainment destination located in Temecula, California. As a premier resort and casino, it offers a wide range of amenities including luxurious accommodations, world-class dining, extensive gaming options, and various entertainment and recreational activities. Committed to delivering exceptional guest experiences, Pechanga Resort and Casino holds a prestigious Four Diamond Service Agreement, which underscores its dedication to maintaining high quality standards and exemplary customer service. This commitment ensures that every guest receives outstanding hospitality, making it a sought-after venue for both leisure and business travelers alike.
The Assistant Executive Housekeeper at Pechanga Resort and Casino plays a vital managerial role within the housekeeping department, tasked with directing and overseeing all housekeeping operations to ensure the facilities are impeccably maintained and visually appealing according to the established standards. This leadership position requires a dynamic individual capable of managing a team to uphold the highest standards of cleanliness and guest satisfaction. The role involves developing both short and long-term departmental goals, implementing policies and procedures to enhance productivity and efficiency, and overseeing budgeting and forecasting efforts to ensure financial accountability.
Key responsibilities include managing guest relations to resolve complaints effectively, coordinating property and equipment maintenance, and liaising with suppliers to ensure the department operates at peak efficiency. The Assistant Executive Housekeeper ensures compliance with all service guarantees, oversees staff performance with a focus on guest satisfaction, and conducts regular inspections of hotel premises and guest rooms. The role also involves managing the resolution of grievances, overseeing audits to maintain quality control, and facilitating clear communication across all levels of staff and management.
Beyond operational duties, this position demands strong administrative skills such as preparing various operational reports, ensuring accuracy in financial reporting through systems like Opera, and enforcing internal controls aligned with hotel policies and industry regulations. The Assistant Executive Housekeeper is not only a key player in maintaining the hotel’s pristine image but also upholds the integrity of financial processes related to billable services and revenue adjustments.
This role requires a candidate with strong communication skills capable of handling sensitive inquiries and delivering persuasive presentations to upper management and external stakeholders. The position is demanding, requiring the ability to work with complex mathematical concepts, analyze data for problem-solving, and exercise sound judgment in diverse situations. Proficiency in Microsoft Office applications and a commitment to safety and emergency procedures are essential for success.
The employment opportunity is focused on a full-time managerial role that blends operational leadership with strategic planning in a fast-paced, guest-centric environment. Pechanga Resort and Casino offers an inspiring workplace where the Assistant Executive Housekeeper can make a significant impact on the quality and efficiency of the hotel’s housekeeping services while contributing to the overall success and reputation of the resort.
The Assistant Executive Housekeeper at Pechanga Resort and Casino plays a vital managerial role within the housekeeping department, tasked with directing and overseeing all housekeeping operations to ensure the facilities are impeccably maintained and visually appealing according to the established standards. This leadership position requires a dynamic individual capable of managing a team to uphold the highest standards of cleanliness and guest satisfaction. The role involves developing both short and long-term departmental goals, implementing policies and procedures to enhance productivity and efficiency, and overseeing budgeting and forecasting efforts to ensure financial accountability.
Key responsibilities include managing guest relations to resolve complaints effectively, coordinating property and equipment maintenance, and liaising with suppliers to ensure the department operates at peak efficiency. The Assistant Executive Housekeeper ensures compliance with all service guarantees, oversees staff performance with a focus on guest satisfaction, and conducts regular inspections of hotel premises and guest rooms. The role also involves managing the resolution of grievances, overseeing audits to maintain quality control, and facilitating clear communication across all levels of staff and management.
Beyond operational duties, this position demands strong administrative skills such as preparing various operational reports, ensuring accuracy in financial reporting through systems like Opera, and enforcing internal controls aligned with hotel policies and industry regulations. The Assistant Executive Housekeeper is not only a key player in maintaining the hotel’s pristine image but also upholds the integrity of financial processes related to billable services and revenue adjustments.
This role requires a candidate with strong communication skills capable of handling sensitive inquiries and delivering persuasive presentations to upper management and external stakeholders. The position is demanding, requiring the ability to work with complex mathematical concepts, analyze data for problem-solving, and exercise sound judgment in diverse situations. Proficiency in Microsoft Office applications and a commitment to safety and emergency procedures are essential for success.
The employment opportunity is focused on a full-time managerial role that blends operational leadership with strategic planning in a fast-paced, guest-centric environment. Pechanga Resort and Casino offers an inspiring workplace where the Assistant Executive Housekeeper can make a significant impact on the quality and efficiency of the hotel’s housekeeping services while contributing to the overall success and reputation of the resort.
Job Requirements
- Associate's degree or equivalent from a two-year college or technical school
- Six months to one year related experience and/or training
- Strong computer experience in Microsoft Office applications
- Ability to logically and independently plan, organize and complete work in a timely manner
- Ability to perceive quality of work, read material and review documents
- Ability to remain alert throughout the shift and remain calm during emergencies
- Ability to maintain attendance in conformance with standards
- Familiarity with all safety and emergency procedures
Job Qualifications
- Associate's degree or equivalent from a two-year college or technical school
- Six months to one year related experience and/or training
- Strong communication skills to read, analyze and interpret complex documents
- Ability to respond effectively to sensitive inquiries or complaints
- Ability to write speeches and articles using original or innovative techniques
- Ability to make effective and persuasive presentations to top management and public groups
- Ability to work with mathematical concepts such as probability, statistical inference, geometry and trigonometry
- Proficiency in Microsoft Office applications
- Ability to plan, organize and complete work independently and timely
- Ability to perceive quality of work and receive instructions
- Ability to remain calm during emergencies
- Familiarity with safety and emergency procedures
Job Duties
- Develop short and long-term goals and implement strategies to meet them
- Develop, recommend and implement departmental standards, policies and procedures to improve productivity, increase effectiveness and reduce costs
- Develop, recommend and implement a department forecast and budget, monitoring progress and taking corrective actions
- Manage guest relations, resolve complaints and ensure guest satisfaction
- Coordinate property and equipment maintenance
- Liaison with suppliers, research new products and equipment to keep department operating at maximum efficiency
- Oversee staff to ensure guest satisfaction is a performance priority
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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