Asst. Director of Housekeeping

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $85,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee Discounts

fitness center access

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company known for its innovative approach in the industry. It is a dominant player in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, and is rapidly expanding its presence in regions including Europe, Latin America, and the Caribbean. The company's extensive portfolio features global properties with an aggregate asset value exceeding $20 billion and generates over $5 billion in cumulative revenues. Highgate provides expert guidance throughout all stages of the hospitality property lifecycle from planning and development to recapitalization and disposition. The company... Show More

Job Requirements

At least 2 years of progressive experience in a hotel or related field or a 4-year college degree or a 2-year college degree and 1 or more years of related experience
supervisory experience required
proficient in Windows, company-approved spreadsheets and word processing
able to work long hours
able to exert medium physical effort
effective verbal and written communication skills
effective listening and clarification skills
able to multitask and prioritize departmental functions
attentive, friendly, courteous and service-oriented manner
attendance at required meetings and trainings
participate in Manager on Duty coverage
maintain regular attendance as required
maintain high standards of personal appearance and grooming
comply with safety and operational standards
identify problems and implement solutions
handle problems effectively
ability to understand and evaluate complex information
maintain confidentiality
perform other duties as requested
maintain warm and friendly demeanor

Job Qualifications

At least 2 years of progressive experience in a hotel or related field or a 4-year college degree or a 2-year college degree and 1 or more years of related experience
supervisory experience required
proficiency in Windows, company-approved spreadsheets, and word processing
ability to work long hours
ability to exert medium physical effort
excellent verbal and written communication skills
effective listening and problem-solving skills
ability to multitask and prioritize
attendance at required meetings and trainings
participation in Manager on Duty coverage
compliance with company attendance standards
high standards of personal appearance and grooming
adherence to safety and operational standards
capability to identify problems and implement solutions
ability to understand complex information
ability to maintain confidentiality
warm and friendly demeanor

Job Duties

Attend all guest, manager, and employee interactions attentively and courteously
respond promptly and courteously to guest requests, complaints, and issues
motivate, coach, counsel, and discipline housekeeping personnel per company standards
ensure compliance with training and standard operating procedures
maintain regularly scheduled cleaning programs and checklists for each position
manage housekeeping equipment and inventory
ensure safety and risk management standards are followed
inspect rooms daily including VIP rooms prior to arrival
maintain cleanliness to company standards in all areas
order and manage housekeeping and laundry supplies inventory
monitor guest privacy and security procedures
communicate and coordinate with other departments including Engineering and Guest Services
conduct pre-shift meetings and facilitate staff training
manage large turnover days and ensure work order completion
balance room status reports and support payroll and scheduling
uphold company policies, purchase order procedures, and maintain professional relationships
manage communications via pagers and radios
maintain lost and found and key control systems
focus department efforts on guest service scores and satisfaction
document and maintain organized records related to housekeeping operations
oversee valet laundry processes
ensure timely completion of maintenance and cleaning projects
maintain a warm, friendly demeanor at all times
perform other duties as assigned by management

Job Location

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