Asst. Director of Housekeeping

New York, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $80,000.00 - $85,000.00

Benefits

competitive salary

Health Insurance

Dental Insurance

Paid Time Off

retirement savings plan

Employee wellness programs

Professional development opportunities

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company recognized as an innovator in the hospitality industry. With a portfolio of global properties valued at over $20 billion and generating more than $5 billion in cumulative revenues, Highgate is a dominant player in major U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, as well as having a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company provides comprehensive expertise through all stages of the hospitality property lifecycle, from planning and development to recapitalization and disposition. Additionally, Highgate develops bespoke hotel... Show More

Job Requirements

High school diploma or equivalent
Minimum 2 years progressive experience in hospitality or related field
Supervisory experience required
Proficiency in Windows and office software
Ability to lift up to 50 pounds occasionally
Strong communication skills both verbal and written
Ability to multitask and prioritize
Willingness to work long hours when needed
Must adhere to company dress code and grooming standards
Ability to maintain confidentiality
Capacity to handle problem-solving effectively
Attendance at training and meetings
Ability to maintain composure and a friendly demeanor under pressure
Compliance with corporate safety and operational standards
Availability to participate in Manager-On-Duty coverage
Ability to work variable schedules as required by the hotel

Job Qualifications

At least 2 years of progressive experience in a hotel or related field or a 4-year college degree or a 2-year college degree and 1 or more years of related experience
Supervisory experience required
Proficient in Windows, company-approved spreadsheets and word processing
Able to work long hours when required
Capable of medium physical work including lifting up to 50 pounds
Effective verbal and written communication skills with employees and guests
Skilled in listening, understanding, and addressing concerns
Ability to multitask and prioritize departmental functions
Service-oriented and courteous demeanor
Attendance at all required meetings and trainings
Participation in Manager-On-Duty coverage as needed
Regular attendance and adherence to scheduling requirements
High standards of personal appearance and grooming with nametag wear
Compliance with company safety standards and regulations
Productivity-focused mindset with problem identification and resolution skills
Ability to understand and evaluate complex information
Capacity to maintain confidentiality
Other duties as requested by management
Maintains a warm and friendly demeanor at all times

Job Duties

Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
Respond to guest requests, problems, complaints and/or accidents promptly and courteously
Motivate, coach, counsel and discipline housekeeping personnel in accordance with company standards
Maintain scheduled cleaning programs including floor care and hard cleaning
Assist in maintaining and controlling housekeeping equipment and supplies
Ensure compliance with corporate Risk Management standards and procedures
Conduct inventories of guest supplies and cleaning supplies monthly
Manage large guestroom turns efficiently
Oversee departmental opening and closing procedures
Conduct interviews and assist in hiring processes
Develop employee morale and provide training for housekeeping personnel
Inspect guest rooms and public areas daily with supervisors
Assist Director of Housekeeping in VIP room inspections
Order and maintain pars of housekeeping and laundry supplies
Monitor guest privacy, security, and special requests
Handle work orders and coordinate with Engineering
Conduct pre-shift meetings
Respond to emergency situations with knowledge of safety data sheets
Balance and clear room status nightly
Review employee hours and assist in payroll preparation
Prepare employee schedules based on forecasts and budgets
Maintain Purchase Orders, invoices, and accounting practices
Foster professional relationships and communication
Implement all company policies and house rules
Monitor service standards and communication protocols
Manage large turn days including group check-ins/outs
Monitor out-of-order and maintenance rooms
Maintain communication with Guest Services
Attend and lead weekly staff meetings and training
Manage Lost and Found procedures and key control
Focus department on contributing to Guest Service Scores
Oversee VIP and special guest requests
Maintain detailed logs and filing systems
Utilize telephone and computer systems for reporting
Manage valet laundry processes
Oversee maintenance and cleaning projects biannually
Ensure overall guest satisfaction at all times

Job Location

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