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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $85,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
extraordinary travel benefits
Job Description
Hilton Grand Vacations is a premier company operating in the vacation ownership industry, known for its commitment to innovation, quality, and ongoing growth. Hilton Grand Vacations prioritizes delivering exceptional experiences to its guests and fostering a positive work environment for its Team Members, who are central to the company’s success. The organization operates multiple resorts and properties, offering outstanding accommodations and services, and emphasizes continuous development, both for its guests and employees. As a leader in the hospitality sector, Hilton Grand Vacations works diligently to maintain its reputation for customer satisfaction, operational excellence, and a supportive workplace culture. This role... Show More
Job Requirements
- Strong leadership capability with the ability to empower, develop, and engage staff
- Problem solving, analytical and conceptual skills
- Effective organizational skills including prioritizing and managing multiple tasks and deadlines
- Strong written and oral interpersonal communication skills
- Minimum 3 years demonstrated ability at property with 200 plus rooms
- 3-5 years of related experience
- Minimum 3 years managerial experience
- Ability to work flexible schedule
Job Qualifications
- Strong leadership capability with ability to empower, develop, and engage staff
- Demonstrates problem solving, analytical and conceptual skills
- Effective organizational skills with ability to prioritize and manage multiple tasks
- Strong written and oral interpersonal communication skills
- 3 plus years demonstrated ability at property 200 plus rooms
- 3-5 years of related experience
- 3 plus years of managerial experience
- Ability to work a flexible schedule
- Previous experience in hotel or resort operations with emphasis on Front Office and Housekeeping
- Knowledge of economic and accounting principles and financial data analysis
- Experience managing operations under a Collective Bargaining Agreement
- Bachelor's degree
- CPR and First Aid certified
- 7 plus years of related experience
- 6 plus years of director experience
Job Duties
- Assist the Director of Guest Services with departmental goals and initiatives
- Track and monitor progress of goals and ensure policies and guidance define responsibilities
- Lead the Front Office and Front Services teams in absence of Director
- Monitor guest survey scores and resolve service issues
- Maintain human resource management practices with HR Business Partner
- Assist in onboarding schedule maintenance and developmental plans
- Manage relationships, contracts, and compliance with business supporters and suppliers
- Perform other related activities as required
- Manage Owners Lounge Inventory for Food and Beverage
- Act as Manager on Duty and respond to emergency calls
- Oversee lost and found department
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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