Associate Technical Account Manager

Yardi is a pioneering company in the property technology industry that merges over 40 years of tradition with cutting-edge innovation. With more than 10,000 employees around the globe and over 40 office locations, Yardi is dedicated to delivering outstanding real estate software solutions to a diverse clientele. The company is not only focused on providing industry-leading software but also heavily emphasizes creating a positive impact in the communities it serves. Each year, Yardi donates to nonprofits selected by its employees, supporting over 350 organizations worldwide. This philanthropic approach highlights the company’s commitment to corporate social responsibility and community engagement.

Yardi’s corporate culture is award-winning and recognized as one of the best places to work, fostering an environment of support, collaboration, and personal growth. Employees benefit from comprehensive health packages, including 100 percent paid medical insurance premiums, a company profit-sharing plan, and flexible working arrangements that help maintain a balanced work-life experience. The company values diversity and inclusion, actively promoting equal opportunities in hiring and employment practices.

The role of Associate Technical Account Manager (ATAM) on Yardi’s Public Housing Team is an excellent opportunity for tech-savvy individuals passionate about customer service and eager to contribute to meaningful work in the public housing sector. The position is full-time and offers competitive pay ranging from $31.25 to $32.81 per hour. It is based in Oxnard, California, and includes some required travel during the initial training week, which might be local or at an alternative location depending on business needs.

An ATAM at Yardi is responsible for delivering top-tier technical software support and implementation guidance to clients across a suite of property management products, primarily through phone and email interactions. This role requires a blend of technical proficiency and excellent communication skills to troubleshoot application issues effectively and provide clear, responsive guidance. The ATAM is a key player in ensuring client success by promoting features, best practices, and delivering personalized support, working closely in collaboration with dynamic internal teams to resolve challenges swiftly. In addition to problem-solving, the role demands continuous learning and adaptation to new industry trends and technologies, making it an ideal position for candidates who thrive in a fast-paced, evolving environment.

This role specifically supports Yardi’s Public Housing division within the Client Services department, emphasizing long-term client relationship building, trust establishment, and high customer satisfaction. Applicants are expected to be proactive, detail-oriented, adaptable, and possess a strong customer-first mindset. The role encourages and values quick learning and organizational prowess, making it a rewarding career path for professionals seeking growth within the property tech industry.

Joining Yardi means becoming part of a forward-thinking company that is not only at the forefront of the property management software industry but also deeply rooted in community values, employees' well-being, and innovation. The ATAM on the Public Housing Team will have the unique opportunity to contribute to a company recognized for its employee-centric culture while advancing their career in a supportive and enriching environment.