Associate Technical Account Manager

Yardi is a pioneering company in the property technology industry, blending four decades of tradition with innovative solutions to create exceptional real estate software products. Established as a leader in property management software, Yardi serves a global market with a dedicated team of over 10,000 employees across more than 40 locations worldwide. Their software solutions streamline processes across multifamily residential properties, allowing property managers to handle everything from leasing and maintenance to financial reporting efficiently. Yardi is recognized not only for their cutting-edge technology but also for their commitment to community impact and a positive work culture. Their philanthropic efforts support over 350 nonprofits globally, showcasing their dedication to social responsibility alongside technological innovation.

Yardi offers a work environment fostering collaboration, personal growth, and well-being, as evidenced by their award-winning culture and comprehensive benefits such as fully paid medical premiums for employees, profit-sharing plans, and flexible work options. Located in Oxnard, CA, within their Residential Business Unit under the Client Services department, the company is looking to fill a full-time role as an Associate Technical Account Manager (ATAM). The hourly wage for this position ranges from $31.25 to $32.81, reflecting a competitive salary for candidates ready to engage with an innovative, client-focused organization.

The Associate Technical Account Manager role at Yardi is designed for those passionate about technology and eager to build strong client relationships within the multifamily residential real estate sector. This position offers an exciting opportunity to combine technical proficiency with exemplary communication skills to support clients using Yardi's suite of property management software products. The role involves guiding clients through software setup, troubleshooting, and day-to-day software usage to ensure a seamless and productive user experience.

ATAMs act as trusted advisors who help clients maximize the value of Yardi's technology by offering proactive solutions, troubleshooting assistance, and personalized guidance. By becoming experts in how Yardi's software supports the entire renter journey and property management needs, ATAMs play a crucial role in client success. They work closely with clients and cross-functional teams internally to resolve issues quickly and implement solutions that improve operational efficiency and client satisfaction.

A unique aspect of this role includes the requirement for flexible travel during the second week of employment for mandatory training. This training is crucial to equip new hires with the skills and knowledge necessary for successful client engagement and is conducted either locally or at an alternative location depending on business needs. Prospective candidates should be prepared to travel during this period.

This role offers a dynamic, fast-paced working environment that values continuous learning and adaptation. Successful candidates are those who enjoy problem-solving, learning new technologies, and delivering outstanding customer service. The ideal candidate will also possess a strong detail orientation, a proactive mindset, and the ability to organize and prioritize tasks effectively. Joining Yardi means becoming part of a company that values innovation, diversity, and community impact while providing opportunities for professional growth and meaningful client interactions.