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Associate Residential Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $77,000.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
holiday schedule
Tuition Reimbursement
Tuition grant

Job Description

Swarthmore College is a highly selective liberal arts college located in the suburbs of Philadelphia. Known for its rigorous academics paired with a commitment to social responsibility, Swarthmore is a prestigious educational institution that draws a diverse student body from across the nation and around the world. Nestled within its 425-acre campus, designated as an arboretum, the college boasts beautiful gardens, expansive rolling lawns, a creek, wooded hills, and hiking trails within the Crum Woods. Swarthmore College embraces a holistic educational philosophy that encourages intellectual exploration alongside cultivating a socially responsible mindset. Furthermore, the college champions inclusive excellence and non-discrimination, actively fostering a workplace and learning environment that values diversity, equity, and inclusion.

Swarthmore Dining, the food services arm of the college, is dedicated to providing nutritious, satisfying meals in a welcoming and inclusive atmosphere daily. The dining program prides itself on offering a diverse menu rich in high-quality ingredients, with an emphasis on locally grown and sustainably produced foods. The program values accommodating dietary needs by consistently providing vegetarian, vegan, and other specialized options. Unique in its approach, Swarthmore Dining is a self-operated program that offers a healthier work-life balance compared to typical restaurant settings. This creates a vibrant community that values sustainability, quality, and exemplary service within a cutting-edge kitchen environment.

The role of Associate Residential Manager at Swarthmore Dining presents an excellent opportunity for individuals seeking a leadership position in dining services within a liberal arts college setting. Reporting directly to the Residential Manager, this role centers on overseeing sanitation standards and customer service in the Dining Center, ensuring cleanliness and maintenance benchmarks are reliably met. The position involves hiring, scheduling, coaching, and training utility staff while supporting employee development and performance in partnership with the Director and Associate Director. This hands-on manager will ensure the Dining Center's operations align with departmental goals related to sanitation, safety, service quality, financial management, and high production standards.

The Associate Residential Manager also manages inventory and ensures the kitchen's service lines are adequately supplied. Essential responsibilities include daily oversight of the dining hall, maintaining a safe and inclusive work environment, and active communication with staff and other departments on campus. This dynamic position requires an adaptable, supportive leader with strong interpersonal and organizational skills, capable of contributing to a collaborative work culture that prioritizes customer satisfaction and operational efficiency.

This full-time role offers a competitive annual salary range of $65,000 to $77,000, commensurate with experience and qualifications. Swarthmore College also provides comprehensive benefits, including retirement contributions and ample paid time off, reflecting their commitment to employee well-being and professional growth. The successful candidate will be subject to PA Criminal and motor vehicle record clearances before employment. Swarthmore College is an Equal Opportunity Employer dedicated to diversity and inclusion, inviting candidates who embody these values to join their team.

Job Requirements

  • High school diploma or equivalent
  • Five years of experience in food service management or related field
  • Serv-safe certification
  • Valid driver's license
  • Ability to operate a van
  • Demonstrated knowledge of food production, human resources, and fiscal management
  • Experience in leadership, strategic planning, and staff development
  • Proficiency with Microsoft Office and related software systems
  • Experience managing labor costs and budgets
  • Strong communication and interpersonal skills
  • Ability to problem solve effectively
  • Experience in large scale catering and event coordination
  • Commitment to diversity and inclusion
  • PA criminal background check
  • Motor vehicle record clearance

Job Qualifications

  • High school degree with 5 years of experience or equivalent combination of education and/or experience
  • Serv-safe certification
  • Valid driver's license
  • Ability to drive a van
  • Demonstrated knowledge of production requirements, human resources and fiscal management
  • Leadership experience in vision development and strategic planning
  • Proficiency in Microsoft Office, email, CBORD system or similar systems, recipe software, inventory systems, timekeeping and catering software
  • Experience managing labor costs
  • Experience with human resource management including selection, training, supervision, and evaluation of staff
  • Experience in large scale catering and event management
  • Experience in budget development, financial systems, and operating budget management
  • Outstanding communication skills including interpersonal communication, writing, public speaking, teaching, and instruction
  • Proven problem-solving ability and strong commitment to customer service
  • Record of teamwork, collaboration, and partnership with diverse operations and services
  • Working knowledge of commercial restaurant, hotel, or catering establishments

Job Duties

  • Manage and support utility crew including hiring, training, scheduling, assessing and progressive discipline
  • Assist in overseeing sanitation in Dining Center and ensure proper cleaning and maintenance
  • Coach and develop front of house staff on line presentation and portion standards
  • Develop employee scheduling to ensure coverage within budget parameters
  • Oversee daily operations to meet sanitation, safety, customer service, production, and financial goals
  • Direct education, training and professional development of utility staff
  • Work with Purchasing to ensure proper product and equipment ordering
  • Perform opening and closing procedures for the dining unit
  • Interact with and maintain hands-on relationship with hourly staff to evaluate operations
  • Communicate professionally with other departments and campus staff as needed
  • Be flexible and available to assist wherever needed
  • Train and coordinate service staff through written and verbal instructions
  • Improve and ensure customer service goals are met
  • Ensure staff uniforms and procedures meet standards
  • Oversee supervisors and direct reports

Job Criteria

Experience

Mid Level (3-7 years)


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