Associate Patient Care Coordinator

Waukesha, WI, USA|Onsite

Job Overview

Compensation

Hourly

Range $16.00 - $29.00

Work Schedule

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401k

equity stock purchase

Incentive programs

recognition programs

Job Description

Optum, in strategic partnership with ProHealth Care, offers an outstanding opportunity for individuals who aspire to contribute to a leading healthcare organization. ProHealth Care has been a cornerstone of the Waukesha County community and surrounding areas for over a century, providing exceptional health care services. This partnership signifies a strong commitment to improving the well-being of the community through skilled, compassionate, and innovative care. Optum supports ProHealth Care, fostering a collaborative work environment that strives for excellence, nurtures respect, and ensures the delivery of high-quality patient care. As part of this team, employees play a critical role in the mission of Caring, Connecting, and Growing together, making a real difference in the lives of patients and their families.

This role is stationed at 725 American Ave, Waukesha, WI, offering a strategic position to engage with patients and visitors directly. The position includes a $2,000 sign-on bonus for external applicants, reflecting a competitive compensation package. The hourly wage ranges from $16.00 to $29.00 based on full-time employment, with pay influenced by factors such as local labor markets, education, experience, and certifications. This role involves a comprehensive suite of responsibilities, including greeting visitors and patients in person, providing excellent customer service via telephone and video conferencing, and handling confidential information with the utmost discretion. The employee is expected to demonstrate technical expertise by maintaining current physician on-call schedules and ensuring proper communication with ProHealth Care physicians.

The scope of this position extends to patient registration duties, such as entering and updating demographic and financial information early in the process, obtaining necessary forms and signatures, photocopying and scanning documents, and providing patients with financial responsibility information. Employees will collect patient liabilities, document amounts accurately, balance cash boxes daily, and collaborate closely with departments like Financial Counseling, Scheduling, and Financial Clearance to ensure a seamless patient encounter. Additional duties include providing wayfinding instructions within the hospital, assisting with information requests, meeting audit accuracy standards, working error reports timely, and managing incoming calls and hospital overhead codes in accordance with policies.

The work schedule rotates between two weeks, with hours from 6:30 AM to 3:00 PM, covering Sundays, Tuesdays, Thursdays, Fridays, Mondays, and Saturdays as specified. This role offers a dynamic and supportive work environment that rewards and recognizes performance, provides clear success directions, and facilitates professional development opportunities. Employees can expect to develop skills that open doors for career growth within the healthcare field. Ultimately, the role centers on delivering excellent customer service, ensuring a smooth and informed patient experience, and supporting the ongoing mission of UnitedHealth Group and ProHealth Care to improve health system outcomes and equity in healthcare access.

Job Requirements

High school diploma or GED
1+ years of customer service experience in an office setting or professional work environment
Intermediate level of proficiency with Microsoft Office products
Ability to work the specified rotating schedule from 6:30am - 3:00pm
Must be 18 years of age or older

Job Qualifications

High school diploma or GED
1+ years of customer service experience in an office setting or professional work environment
Intermediate proficiency with Microsoft Office products
Ability to work the specified rotating schedule
Must be 18 years of age or older
Preferred 2+ years of customer service experience in a hospital setting
Preferred 2+ years of scheduling experience in a clinical setting
Preferred experience in a medical office or emergency department
Preferred experience with electronic medical records system
Preferred knowledge of medical terminology

Job Duties

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Demonstrates technical knowledge and competence in departmental procedures and maintains current physician on-call schedules
Enters and updates patient demographic and financial information, ensuring timely patient registration
Obtains appropriate applications and forms, confirming signatures are on file, and photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities, documents amounts, and balances the cash box daily
Works with partnering departments to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Meets or exceeds audit accuracy standards, works worklists and error reports timely, and proactively seeks assistance to resolve issues
Understands and follows all Switchboard departmental processes
Answers incoming calls for the hospital and handles overhead codes per policy and procedures
Performs other duties upon request