Associate Patient Care Coordinator

Waukesha, WI, USA|Onsite

Job Overview

Compensation

Hourly

Range $16.15 - $28.80

Benefits

Paid Time Off

Paid holidays

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum, in strategic partnership with ProHealth Care, is proud to be a leading healthcare provider serving Waukesha County and its neighboring communities for over 100 years. This longstanding presence in the healthcare industry underscores their commitment to delivering high-quality, compassionate, and innovative care to patients across the full spectrum of medical services. UnitedHealth Group, the parent company of Optum, focuses on creating an inclusive and supportive work environment that nurtures professional growth, values collaboration, and prioritizes patient-centered outcomes. With a mission to help people live healthier lives and improve healthcare systems for everyone, Optum and ProHealth Care create an impactful team experience driven by principles of caring, connecting, and growing together.

The Associate Patient Care Coordinator role is essential in facilitating smooth, efficient operations within the medical office. The position involves multitasking across various administrative duties including patient check-ins and check-outs, insurance verification, appointment scheduling, managing medical records, and financial transactions such as collecting co-payments and handling cashier deposits. This role operates within a collaborative healthcare environment striving to meet clinical, financial, and service objectives while adhering to Lean process improvements. The Associate Patient Care Coordinator acts as an important frontline liaison, greeting patients, managing wait times, and ensuring effective communication between patients, healthcare providers, and the administrative team.

This full-time opportunity is integral to supporting the vision and mission of Optum and ProHealth Care. The hourly pay ranges from $16.15 to $28.80, depending on factors such as local labor market conditions, education, relevant experience, and certifications. Additional benefits include a $2,000 sign-on bonus for eligible external applicants. Through this role, individuals will work at one of three convenient locations in Waukesha, Oconomowoc, or Mukwonago, Wisconsin, with regular business hours from 7:00 am to 5:00 pm, Monday through Friday. The position offers a robust benefit package including health, dental, and vision insurance, paid time off, retirement savings plans, educational reimbursements, and various employee assistance and discount programs. Candidates will find a rewarding career that values diversity, supports equity in healthcare delivery, and fosters professional development and recognition.

Job Requirements

High School Diploma or GED
1+ years of customer service experience in an office or healthcare setting
intermediate proficiency with Microsoft applications
ability to work full-time 40 hours per week between 7:00 am and 5:00 pm, Monday through Friday
ability to travel to local sites
must pass a drug test
eligible for employment under United States employment laws

Job Qualifications

High School Diploma or GED
1+ years of customer service in an office setting or healthcare related experience
intermediate level proficiency with Microsoft applications
ability to work 40 hours per week between 7:00 am and 5:00 pm, Monday through Friday
ability to travel to another local site
1+ years of experience working in medical front office or urgent care performing scheduling, check-in/out, insurance verification, collecting co-pays, and medical records maintenance preferred
prior experience with EMR computer applications preferred
working knowledge of medical terminology preferred
working knowledge of general office procedures preferred
strong communication and customer service skills in person and via phone
strong organizational and time management skills
ability to multi-task and prioritize tasks to meet deadlines
ability to work well under pressure in a fast-paced environment
ability to work independently with good judgment and accountability
demonstrated ability to work well with others
excellent verbal and written communication skills

Job Duties

Greet patients as they arrive and manage wait time
complete check-in and check-out tasks including insurance verification, pre-authorizations, and copying required documents
collect co-payments, co-insurance, and deductibles and issue receipts
manage cashier box and daily deposits according to company policies
process walk-in patients and visitors
answer phones and schedule appointments and procedures
manage medical records including maintaining, filing, scanning, and preparing for schedule
ensure all correspondence is scanned and/or filed, process requests for medical records release and maintain appropriate logs
establish and maintain effective working relationships with patients, employees, and the public
perform all other related duties as assigned