Associate Patient Care Coordinator

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $18.75 - $29.00

Work Schedule

Standard Hours

Benefits

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401(k) savings plan

Employee stock purchase plan

Education Reimbursement

Employee Discounts

Employee assistance program

Employee Referral Bonus Program

voluntary benefits

Job Description

Optum, in strategic partnership with ProHealth Care, is a leading healthcare organization dedicated to providing exceptional health services to communities in Waukesha County and surrounding areas. With a rich legacy spanning over a century, ProHealth Care has established itself as a trusted provider of comprehensive healthcare solutions. The organization embraces a culture of collaboration, innovation, and compassion, striving to improve the well-being of its patients with high-quality care delivery and strong respect for every individual's unique needs. Optum supports ProHealth Care by integrating advanced healthcare technologies and operational strategies that enhance patient experiences and improve clinical outcomes. This joint effort fosters an environment emphasizing caring, connecting, and growing together, where every team member plays a vital role in driving the mission and vision forward.

The Associate Patient Care Coordinator position is a key role within this collaborative healthcare setting. This role focuses on ensuring efficient patient service operations, delivering excellent customer service, and supporting clinical and administrative teams with various protocols and processes. The Associate Patient Care Coordinator is responsible for greeting patients and visitors, managing patient information with accuracy, and coordinating logistics related to admissions and financial processes. This role is central to achieving financial, clinical, and service goals, relying on strong teamwork and adherence to Lean methodologies to optimize workflow and patient experiences. Candidates will find themselves working in a dynamic and fast-paced environment that values accountability, effective communication, and ongoing professional development.

This full-time position offers an hourly pay range of $16 to $29 dependent on factors such as education, experience, and local market conditions. Additionally, a $2,000 sign-on bonus is available to external applicants as an attractive incentive. UnitedHealth Group, the overarching employer, also provides a comprehensive benefits package and a positive workplace culture focused on diversity, equity, and inclusion. Employees enjoy access to various benefit programs, including health, dental, and vision insurance, retirement savings plans, employee discounts, and opportunities for career growth. The role's schedule is Monday through Thursday from 9:00 am to 6:00 pm, and Friday from 8:00 am to 4:30 pm, which supports work-life balance and stable hours.

Joining Optum and ProHealth Care means becoming part of an organization committed to making health systems better and more equitable for diverse communities. The company embraces principles of equal opportunity employment, ensuring a welcoming and supportive atmosphere for all candidates. This role not only provides the opportunity to develop critical skills in healthcare coordination but also contributes directly to improving the patient care journey, making a tangible difference in people’s lives. The Associate Patient Care Coordinator is positioned to gain valuable experience, collaborate with healthcare professionals, and grow within a respected health services provider dedicated to innovative and compassionate care.

Job Requirements

High school diploma/GED
One year of customer service experience in an office setting or professional work environment
Basic level of proficiency in Microsoft Office products
Ability to work Monday through Thursday from 9:00 am to 6:00 pm and Friday from 8:00 am to 4:30 pm
Must be 18 years of age or older

Job Qualifications

High school diploma/GED
One year of customer service experience in an office setting or professional work environment
Basic level of proficiency in Microsoft Office products
Experience in a medical office or hospital admitting/registration office preferred
Experience with electronic medical records system preferred
Knowledge of medical terminology preferred
Strong communication and customer service skills both in person and via phone
Ability to work independently and maintain good judgment and accountability
Demonstrated ability to work well with others
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills ability to speak clearly and concisely conveying information in a manner that others can understand as well as ability to understand and interpret information from others

Job Duties

Greets visitors and patients in person or communicates by telephone or video conferencing upholding excellent customer service
Enters and updates patient demographic and financial information ensuring the patient is fully registered as early in the process as possible
Obtains appropriate applications and forms confirming signatures are on file and photocopies/scans documents as needed
Provides patients with financial responsibility information and collects patient liabilities documents amount in the appropriate fields and balances the cash box daily
Works with partnering departments such as Financial Counseling Scheduling Financial Clearance and clinical areas to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs bed assignments and tracking boards where applicable
Meets or exceeds audit accuracy standards works worklists and error reports timely and proactively seeks assistance to resolve as needed
May perform other duties upon request