Associate Operations Manager - Boise, ID

Boise, ID, USA|Remote, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $54,000.00 - $64,000.00

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

voluntary insurance options

401(k)

Paid Time Off

Discretionary vacation days

Paid holidays

Paid sick time

paid bereavement leave

Paid parental leave

Health savings account

flexible spending accounts

Job Description

CloudKitchens is an innovative company revolutionizing the food delivery industry by helping restaurateurs around the world succeed in online food delivery. The company focuses on transforming underutilized properties into smart kitchens, which better serve restaurateurs, customers, and local neighborhoods. Their innovative approach helps increase access to higher quality, affordable, and convenient food options. CloudKitchens is committed to supporting a diverse range of cuisines and healthy food choices, creating job opportunities in the communities where they operate. Their services are designed to support a variety of restaurateurs, from entrepreneurs starting their first restaurant to global quick-service chains, making a significant impact in the restaurant industry by enabling success in online food delivery.

The Associate Operations Manager role at CloudKitchens is a full-time, field-based position located in Boise, ID. This role blends daily on-site responsibilities with occasional remote work and offers a competitive base salary ranging from $54,000 to $64,000 USD. As an Associate Operations Manager, you will be pivotal in overseeing daily operations at one of the cloud kitchen facilities. Your responsibilities include managing and training a dedicated facility team, overseeing scheduling and performance management, and ensuring compliance with cleaning, sanitation, and safety protocols. Additionally, you will lead sales initiatives by conducting facility tours and building relationships with prospective restaurant partners. You will act as the primary point of contact for partners, guiding them through onboarding processes and providing ongoing support to prevent partner churn and extend their lifecycle.

Your daily tasks will involve strategic planning and data analysis, as you contribute to goal setting and manage key performance indicators for the facility. You will also have responsibility for the facility's profit and loss management, understanding key drivers of profitability. Beyond administrative duties, the role includes maintenance and repair oversight, requiring you to conduct routine inspections and audits on essential kitchen equipment, and coordinate with external vendors for specialized repairs.

This position offers a unique opportunity to join a growing company at the forefront of the online food delivery revolution. You will work in a collaborative environment with support from experienced colleagues and management, fostering your professional growth. Additionally, CloudKitchens provides a comprehensive benefits package that includes medical, dental, vision, life and disability insurance, voluntary insurance options, 401(k), various paid time off policies like discretionary vacation, paid holidays, sick time, bereavement, and parental leave, as well as flexible savings accounts. The schedule includes 40 hours per week with flexibility including weekends as needed. CloudKitchens is eager to welcome candidates ready to contribute to their mission of changing the restaurant landscape and serving those who serve others.

Job Requirements

Bachelor's degree or equivalent experience preferred
minimum two years of operations management experience preferred
minimum two years of employee or assistant management experience preferred
experience in restaurant management preferred
experience in property management preferred
strong organizational and leadership abilities
excellent problem-solving and decision-making skills
ability to work in a field-based role in Boise, ID
flexible schedule including weekends as needed

Job Qualifications

Two years of experience in operations management preferred
two years of experience in employee management or assistant management preferred
two years of experience in restaurant management preferred
two years of experience in property management preferred
strong leadership and team management skills
excellent communication and interpersonal skills
proficiency with data analysis and KPI reporting
basic knowledge of facility maintenance and repair
ability to multitask and prioritize in a fast-paced environment

Job Duties

Lead and train a facility team with scheduling, training, and performance management
manage order fulfillment and deliver excellent customer service
manage janitorial team and uphold cleaning and sanitation protocols ensuring compliance with health and safety regulations
cultivate a positive and inclusive work environment fostering teamwork and communication
lead facility tours and sales pitches engaging prospective restaurant partners
develop and maintain internal relationships and identify value-added opportunities for customers
serve as primary contact for restaurant partners, build and maintain trust, and resolve issues
oversee onboarding for new partners including permits, online delivery setup, and launch planning
manage partner experience to prevent churn and extend lifecycle
participate in planning sessions using data for decision making
review and report KPI metrics and contribute to goal setting
manage and report facility profit and loss understanding key profitability drivers
conduct routine inspections and maintenance audits on HVAC, refrigeration, water heaters, and ice machines
perform general upkeep and minor repairs
coordinate with external vendors for specialized maintenance