Associate Manager - Valet Services - JW Marriott DC

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences for millions of patients, visitors, and guests across various locations. The organization prides itself on its commitment to delivering compassionate and memorable service, making a significant impact on the lives of those they serve every day. Whether providing comfort to patients and their families, offering memorable experiences to guests in new cities, or supporting colleagues, Towne Park fosters a workplace culture centered on positivity, empathy, and excellence. The company's vision focuses on making a difference, creating smiles, and ensuring every interaction leaves a lasting positive impression. Towne Park's operational model involves managing high standards of customer service while maintaining efficiency and financial responsibility at each site. Employees are encouraged to take ownership of their roles and are empowered to deliver quality service in a way that aligns with the company’s values and client expectations.

The Associate Manager role at Towne Park is designed for individuals passionate about hospitality and leadership. This position is responsible for managing client, customer, and associate satisfaction at a designated Towne Park location. The role requires overseeing guest and patient services, handling staff management duties including hiring, training, performance evaluations, and when necessary, disciplinary actions. The Associate Manager ensures optimal labor allocation to meet business demands, manages financial reporting, and addresses customer concerns promptly to maintain high service standards. This position requires a hands-on approach where the manager may also participate in guest services such as valet parking, bell services, or door assistance during busy periods.

Key operational responsibilities include maintaining a strong relationship with client staff, understanding and meeting client objectives, and ensuring the team consistently exceeds service expectations. The role demands strong leadership capabilities to foster employee engagement and development through coaching, training, and recognition of good performance. Additional duties involve overseeing business metrics, including forecasting, productivity, revenue reconciliation, scheduling, and compliance with safety and security protocols. This position offers an annual base salary range of $55,000 to $65,000, with potential eligibility for annual incentive bonuses based on job classification and policy guidelines. Employees benefit from comprehensive medical, dental, vision, accident, critical illness, and hospital indemnity insurance programs, alongside company-paid life insurance and disability coverage. Towne Park also provides a 401k retirement savings plan and paid time off, including holidays and floating holidays, fostering a positive and supportive work environment. The role may involve occasional travel up to 10%, and requires physical capability to meet job demands in both controlled and varying environmental conditions.