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Associate Manager - Valet Services - Disney's Boardwalk Inn/Riviera Resort/Coronado Springs
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.75 - $29.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
Basic Life and AD&D insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a leading hospitality services company committed to delivering exceptional guest experiences. With a focus on creating smiles and making a positive impact on millions of patients, visitors, and guests, Towne Park specializes in providing compassionate, high-quality service in various settings such as hospitals, hotels, and event venues. The company prioritizes customer satisfaction and values its employees as a vital part of its success, fostering a culture of teamwork, respect, and continual improvement. Towne Park offers competitive, fair compensation and a range of benefits, creating rewarding career opportunities for individuals dedicated to service excellence and professional growth.
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Job Requirements
- Associate's degree or equivalent preferred
- Minimum one year of related hospitality experience
- Valid driver’s license and clean driving record
- Must be able to drive manual transmission
- Computer proficiency including MS Office
- Strong written and verbal communication skills
- Ability to handle guest complaints professionally
- Ability to work independently with minimal supervision
- Willingness to perform physical tasks such as standing, walking, lifting up to 50 pounds
- Ability to travel up to 10 percent
- Ability to maintain accuracy and composure under pressure
Job Qualifications
- Associate's degree or equivalent preferred
- Minimum one year of related hospitality experience
- Valid driver’s license and clean driving record
- Knowledge of Towne Park’s safety, security, and operational procedures
- Proficiency with MS Office and point-of-sale applications
- Strong written and verbal communication skills
- Ability to effectively present information to guests, clients, and associates
- Ability to compose professional business communications
- Demonstrated aptitude for maintaining composure under pressure
- Ability to drive manual transmission
- Understanding of diverse cultures and customer confidentiality policies
Job Duties
- Ensure guest service experience is exceptional and consistent on all shifts
- Allocate labor resources efficiently to meet service delivery and productivity goals
- Engage actively in recruitment and hiring of new associates
- Assist Account Manager with orientation, training, performance appraisals, feedback, coaching, and disciplinary actions
- Develop and maintain cohesive working relationships with clients
- Drive business metrics for forecasting, productivity, revenue reconciliation, and reporting
- Address customer complaints and maintain high visibility on site
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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