Associate Manager - Valet Services - Disney's Boardwalk Inn/Riviera Resort/Coronado Springs

Towne Park is a leading hospitality services company with a strong commitment to delivering exceptional experiences that create smiles for millions of patients, visitors, and guests every day. Focusing on client satisfaction and meaningful impact, Towne Park provides opportunities for associates to grow professionally while making a difference in the lives of those they serve. Their core mission centers on compassionate service, memorable experiences, and fostering a supportive work environment where every team member can contribute to customer satisfaction. Known for its emphasis on customer service excellence and associate development, Towne Park sets itself apart as an employer by fostering a culture that values respect, teamwork, and the positive impact on guests and colleagues alike. This dedication makes Towne Park more than just a workplace; it is a place where employees can make a real difference in their communities and in the hospitality industry. As an Associate Manager at Towne Park, you will have a vital role in ensuring high levels of client, customer, and associate satisfaction at a specific location. Your leadership will guide the delivery of superior guest and patient services, supervise associates, and uphold company standards to enhance the overall experience. This position involves comprehensive responsibilities including staff hiring, training, and evaluation, planning and directing daily operations, financial management, customer complaint resolution, and performance appraisal. The role requires a balance between operational oversight and hands-on guest service duties, such as valet parking, bell services, and door services when required. You will play a key part in managing labor resources efficiently, integrating client service standards, and overseeing business metrics to meet productivity goals. In addition, you will actively participate in recruitment processes, respond to associate feedback, and cultivate a positive work environment that encourages growth and excellence. Towne Park offers competitive compensation, with an annual base pay around $50,000, and eligibility for annual incentive bonuses. Full-time employees are provided with attractive benefits, including medical, dental, vision, accident, critical illness, and hospital indemnity insurance, along with telemedicine services and company-paid life and disability insurance. A robust 401k retirement plan and paid time off policies are also integral to the employment package. This role requires a minimum of one year in hospitality, a valid driver’s license with a clean driving record, and proficiency in customer service and business operations. Working conditions include a mix of indoor, climate-controlled settings and occasional exposure to outdoor elements, with physical demands such as walking, climbing, lifting, and standing for long periods. About 10 percent travel may be necessary. The Associate Manager position at Towne Park is ideal for a motivated individual who values leadership, customer service excellence, and making an impactful contribution to the hospitality industry on a daily basis.