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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.50 - $17.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
floating holidays
Job Description
Towne Park is a leading hospitality services company dedicated to delivering exceptional experiences in parking and valet services across numerous locations. Renowned for its commitment to customer care, the organization prides itself on creating smiles by providing compassionate and efficient service to millions of patients, visitors, and guests every year. With an emphasis on quality and the human touch, Towne Park strives to ease the anxieties of hospital patients and families, create memorable experiences for guests in new cities, and foster a supportive environment for colleagues. This commitment underpins the company's operations and motivates its team members to make a... Show More
Job Requirements
- Valid driver's license and clean driving record
- Minimum of one year of related hospitality experience
- Must be able to drive manual transmission
- Computer proficiency including MS Office suite
- Ability to effectively present information and communicate at all organizational levels
- Ability to read and interpret business policies and training materials
- Strong written and verbal communication skills
- Ability to maintain composure and handle guest/patient complaints
- Ability to work independently with minimal supervision
- Physical ability to stand, walk, lift up to 50 pounds and perform duties in variable weather conditions
- Willingness to travel up to 10 percent
- Ability to work a flexible schedule including extended shifts
- Associate's degree or equivalent preferred
Job Qualifications
- Associate's degree or equivalent degree preferred
- Valid driver's license and clean driving record required
- Minimum of one year of related experience in hospitality
- Knowledge of Towne Park's and site-specific preventative safety and security procedures
- Knowledge of safe driving policies and procedures
- Understanding of hot spot and accident reporting policies
- Familiarity with equipment training and safe use procedures
- Knowledge of claim check, ticketing, and key box processes
- Proficient in customer needs assessment and satisfaction evaluation
- Understanding of customer confidentiality policies including HIPAA
- Knowledge of business writing, basic accounting, and business metrics
- Familiarity with client's facility and its amenities
- Ability to drive manual transmission
- Proficiency in MS Office (Excel, Word, Outlook) and point-of-sale applications
- Strong written and verbal communication skills
- Ability to represent company effectively in diverse cultural settings
- Ability to interpret business policies, training materials, and corporate communications
- Skilled in composing professional internal and external communications
- Ability to maintain composure under pressure and handle difficult situations
- Demonstrated courtesy, urgency, and high safety standards
Job Duties
- Ensure that the guest service experience is delivered exceptionally and consistently on all shifts
- Set a positive example for guest relations and empower associates to provide excellent customer service
- Efficiently allocate labor resources to support service delivery and adjust staffing levels as necessary
- Actively engage in recruitment and hiring processes to select the best candidates
- Respond proactively to associate feedback including satisfaction surveys and exit interviews
- Assist Account Manager by establishing guidelines so employees understand expectations
- Conduct proper orientation and on-the-job training for new associates
- Recognize great performance and provide growth opportunities
- Train and coach team members to improve performance
- Conduct regular performance appraisals and provide feedback
- Maintain cohesive working relationships with client’s staff and maintain high visibility on site
- Focus team efforts on exceeding client expectations
- Drive business metrics including forecasting, productivity, claims, customer service, and turnover
- Ensure accurate revenue collection and completion of shift reports and cash drops
- Supervise reconciliation of revenue and tickets at the end of shifts
- Implement controls for scheduling, overtime, tip reporting, and timekeeping
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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