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Associate Manager - Valet & Parking Services - The Westin Indianapolis
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $54,000.00 - $55,000.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
basic life insurance
AD and D insurance
short-term disability
long-term disability
401k retirement savings plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a well-established hospitality services company dedicated to delivering exceptional guest experiences across its locations. Known for its commitment to quality service, Towne Park caters to millions of patients, visitors, and guests, particularly focusing on easing the stress of hospital visits through parking and valet services. The company prides itself on its core mission to create smiles and make a positive impact daily, whether by offering compassionate patient services, memorable guest experiences, or supportive teamwork among employees. Towne Park values customer satisfaction highly and encourages a culture of respect, engagement, and continuous improvement among its associates. Employment at... Show More
Job Requirements
- Associate’s degree or equivalent preferred
- valid driver’s license and clean driving record
- minimum of one year related experience in hospitality
- knowledge of Towne Park’s safety and security procedures
- knowledge of Todd Park’s safe driving policies
- knowledge of accident reporting policies
- knowledge of equipment use policies
- knowledge of ticketing and key box procedures
- knowledge of customer service standards
- understanding of customer confidentiality and HIPAA
- knowledge of business writing and accounting
- ability to drive manual transmission
- proficiency in MS Office and technology applications
- effective communication skills
- cultural sensitivity
- ability to handle complaints and difficult situations
- courteous with strong sense of urgency and safety orientation
Job Qualifications
- Associate’s degree or equivalent preferred
- valid driver’s license and clean driving record
- minimum of one year related experience in hospitality
- knowledge of safety and security procedures
- knowledge of Towne Park’s driving policies
- knowledge of accident reporting policies
- knowledge of equipment and ticketing policies
- knowledge of customer service principles
- knowledge of customer confidentiality and HIPAA policies
- knowledge of business writing, accounting and business metrics
- proficiency with MS Office and point-of-sale applications
- strong written and verbal communication skills
- ability to drive manual transmission
- ability to present information effectively
- ability to represent company in diverse settings
- ability to handle difficult situations with composure
- track record of safety and urgency
Job Duties
- Manage the delivery of guest and patient services including valet parking, bell services, and door services
- hire, train, evaluate and discharge associates
- plan, assign and direct work
- appraise performance
- handle financial management and reporting
- address customer complaints
- manage a minimum of two associates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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