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Associate Manager - Valet & Parking Services - SSM Health St. Louis at Towne Park

Towne Park

Associate Manager - Valet & Parking Services - SSM Health St. Louis

St. Louis, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $50,000.00 - $55,000.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

Life insurance

short-term disability

long-term disability

401k plan

Paid Time Off

Paid holidays

paid floating holidays

Job Description

Towne Park is a leading hospitality services company dedicated to creating exceptional experiences and making a positive impact on the millions of patients, visitors, and guests we serve every day. Known for its commitment to delivering compassionate and memorable customer service, Towne Park provides a workplace where employees can grow and thrive while making meaningful contributions to client satisfaction and business success. Our focus is on fostering a positive and inclusive environment where team members are empowered to brighten someone else’s day through outstanding service. The company is recognized for setting high standards of excellence in hospitality, providing opportunities for career advancement, and offering a comprehensive benefits package to support the well-being and growth of its employees.

The Associate Manager role at Towne Park is a crucial position designed to ensure exceptional client, customer, and associate satisfaction at designated Towne Park locations. This role involves supervising and managing service delivery, recruiting and training associates, appraising performance, and addressing customer concerns to maintain operational excellence. With responsibility for managing at least two associates, the Associate Manager oversees day-to-day operations, ensures compliance with company policies, and drives business metrics related to financial performance, service quality, and team productivity. This position offers a competitive annual base salary ranging from $50,000 to $55,000, with additional eligibility for annual incentive bonuses. The Associate Manager also benefits from a variety of insurance options, a 401k retirement plan, and paid time off, among other benefits. This full-time role demands strong leadership, excellent communication skills, proficiency in safety and operational procedures, and a customer-focused mindset. Working conditions require the ability to perform physical activities, including lifting, standing, and walking, with some travel required up to 10%. This role presents an opportunity to grow professionally while making a positive, lasting impact on both the team and the customers served by Towne Park.

Job Requirements

Valid driver’s license and clean driving record
ability to drive manual transmission
associate’s degree or equivalent preferred
minimum of one year related experience in hospitality
proficiency in MS Office and point-of-sale software
strong written and verbal communication skills
ability to work independently and make operational decisions
physical ability to perform job duties including lifting up to 50 pounds
willingness to travel up to 10 percent
ability to maintain professionalism under pressure
knowledge of safety and security procedures
ability to lead and develop a team
commitment to exceptional customer service
availability to work various shifts as required
compliance with company policies and procedures

Job Qualifications

Associate’s degree or equivalent degree preferred
minimum of one year of related experience in hospitality
knowledge of Towne Park’s preventative safety and security procedures
knowledge of Towne Park’s safe driving policies
understanding of accident reporting policies
knowledge of equipment training, policies, and procedures
knowledge of claim check, ticketing, and key box training and procedures
understanding of customer service principles and customer satisfaction evaluation
knowledge of customer confidentiality and HIPAA policies
familiarity with business writing, basic accounting, and business metrics
knowledge of client facility including amenities and parking rates
must be able to drive manual transmission
computer proficiency with MS Office and point-of-sale applications
effective presentation, written and verbal communication skills
ability to represent company with cultural awareness
ability to interpret business policies and compose professional communications
ability to maintain composure under pressure and handle complaints courteously and urgently
demonstrated commitment to safety and customer service

Job Duties

Ensure the guest service experience is delivered exceptionally and consistently on all shifts
set a positive example for guest relations and empower associates to provide excellent customer service
allocate labor resources efficiently to support service delivery and reduce staffing levels if needed
engage actively in recruitment and hiring processes to select the best candidates
respond proactively to associate feedback and suggestions
assist Account Manager in establishing guidelines and provide proper orientation and training for new associates
recognize great performance and provide development opportunities
conduct regular performance appraisals and provide coaching or disciplinary actions as necessary
develop cohesive working relationships with client’s staff and maintain regular communication
understand and drive business metrics for forecasting, productivity, claims, customer service, and turnover
ensure accurate revenue collection and completion of shift reports
supervise the reconciliation of revenue and tickets at the end of shifts
enforce controls for scheduling, overtime, tip reporting, and timekeeping