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Associate Manager - Valet & Parking Services - SSM Health St. Louis
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
Life insurance
short-term disability
long-term disability
401k plan
Paid Time Off
Paid holidays
paid floating holidays
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional experiences and making a positive impact on the millions of patients, visitors, and guests we serve every day. Known for its commitment to delivering compassionate and memorable customer service, Towne Park provides a workplace where employees can grow and thrive while making meaningful contributions to client satisfaction and business success. Our focus is on fostering a positive and inclusive environment where team members are empowered to brighten someone else’s day through outstanding service. The company is recognized for setting high standards of excellence in hospitality, providing opportunities for... Show More
Job Requirements
- Valid driver’s license and clean driving record
- ability to drive manual transmission
- associate’s degree or equivalent preferred
- minimum of one year related experience in hospitality
- proficiency in MS Office and point-of-sale software
- strong written and verbal communication skills
- ability to work independently and make operational decisions
- physical ability to perform job duties including lifting up to 50 pounds
- willingness to travel up to 10 percent
- ability to maintain professionalism under pressure
- knowledge of safety and security procedures
- ability to lead and develop a team
- commitment to exceptional customer service
- availability to work various shifts as required
- compliance with company policies and procedures
Job Qualifications
- Associate’s degree or equivalent degree preferred
- minimum of one year of related experience in hospitality
- knowledge of Towne Park’s preventative safety and security procedures
- knowledge of Towne Park’s safe driving policies
- understanding of accident reporting policies
- knowledge of equipment training, policies, and procedures
- knowledge of claim check, ticketing, and key box training and procedures
- understanding of customer service principles and customer satisfaction evaluation
- knowledge of customer confidentiality and HIPAA policies
- familiarity with business writing, basic accounting, and business metrics
- knowledge of client facility including amenities and parking rates
- must be able to drive manual transmission
- computer proficiency with MS Office and point-of-sale applications
- effective presentation, written and verbal communication skills
- ability to represent company with cultural awareness
- ability to interpret business policies and compose professional communications
- ability to maintain composure under pressure and handle complaints courteously and urgently
- demonstrated commitment to safety and customer service
Job Duties
- Ensure the guest service experience is delivered exceptionally and consistently on all shifts
- set a positive example for guest relations and empower associates to provide excellent customer service
- allocate labor resources efficiently to support service delivery and reduce staffing levels if needed
- engage actively in recruitment and hiring processes to select the best candidates
- respond proactively to associate feedback and suggestions
- assist Account Manager in establishing guidelines and provide proper orientation and training for new associates
- recognize great performance and provide development opportunities
- conduct regular performance appraisals and provide coaching or disciplinary actions as necessary
- develop cohesive working relationships with client’s staff and maintain regular communication
- understand and drive business metrics for forecasting, productivity, claims, customer service, and turnover
- ensure accurate revenue collection and completion of shift reports
- supervise the reconciliation of revenue and tickets at the end of shifts
- enforce controls for scheduling, overtime, tip reporting, and timekeeping
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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