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Associate Manager - Valet & Parking Services - Johns Hopkins East Baltimore
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Paid Time Off
Job Description
Towne Park is a leading hospitality services company dedicated to creating exceptional guest experiences across its diverse portfolio of parking and valet management services. With a focus on delivering smiles and positive interactions, Towne Park serves millions of patients, visitors, and guests nationwide. The company prides itself on fostering a work environment where employees are motivated not just by tasks but by the meaningful impact they make on customers and colleagues alike. From assisting patients and their families to enhancing the experience of visitors in new cities, Towne Park emphasizes compassionate service and operational excellence. This approach has established it... Show More
Job Requirements
- associate’s degree or equivalent preferred
- valid driver’s license and clean driving record
- minimum of one year related experience in hospitality
- knowledge of company safety and security procedures
- knowledge of customer confidentiality policies
- proficient with MS Office and technical applications
- effective communication skills
- ability to drive manual transmission
- ability to maintain composure under pressure
- ability to read and interpret business documents and reports
Job Qualifications
- associate’s degree or equivalent preferred
- valid driver’s license and clean driving record
- minimum of one year related experience in hospitality
- knowledge of safety and security procedures
- knowledge of company policies and service standards
- computer proficiency including MS Office
- strong verbal and written communication skills
- ability to drive manual transmission
- ability to handle guest complaints calmly
- ability to work effectively with diverse cultures
Job Duties
- ensures guest service experience is delivered exceptionally and consistently on all shifts
- allocates labor resources efficiently to support service delivery and reduces staffing levels if necessary
- actively engages in recruitment and hiring processes
- assists in establishing work guidelines and ensures proper orientation and training for new associates
- develops and maintains cohesive working relationships with clients and staff
- manages business metrics including forecasting, productivity, claims, and turnover
- supervises revenue reconciliation and ensures accuracy of reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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