Associate Manager - Valet & Parking Services - Cleveland Clinic ED

Towne Park is a leading hospitality services company dedicated to providing exceptional experiences for millions of patients, visitors, and guests across their various locations. Known for their commitment to service excellence, Towne Park focuses on creating smiles and meaningful impacts through compassionate customer interactions and quality service delivery. The company values a work environment where every team member, client, and guest feels valued and respected. Towne Park’s operational philosophy centers on empathy, professionalism, and consistency, ensuring that each guest's experience is memorable and positive. This hospitality-driven company offers a rewarding career path where employees are empowered to make a difference daily through their service and dedication.

The Associate Manager role at Towne Park is a pivotal leadership position responsible for overseeing daily operations at a designated site to ensure outstanding client, customer, and associate satisfaction. This role involves managing guest and patient service delivery while coordinating and supervising a team of associates to maintain high standards of service. The Associate Manager plays an essential part in the recruitment, training, performance appraisal, and disciplinary processes to cultivate a productive and motivated workforce. They are also involved in operational planning, labor allocation, and financial management to ensure the location meets business goals efficiently. This includes managing revenue controls, scheduling, and addressing customer concerns with professionalism and urgency.

In addition to managing the team and operations, the Associate Manager builds and maintains strong relationships with client staff to ensure service expectations are clearly communicated and consistently exceeded. They provide leadership by example in customer service and empower their team to do the same. The role demands a high level of visibility on site to oversee service quality and operational performance metrics, including forecasting and productivity. Alongside these responsibilities, the position requires proactive engagement in recruitment and retention activities, addressing associate feedback, and implementing improvements based on business needs and employee input.

Towne Park offers a competitive annual base salary for the Associate Manager position, ranging between $47,000 and $50,000, reflective of the candidate's skills, experience, and location. Additional incentive bonuses may be available based on job classification and company policies. Employees benefit from comprehensive medical, dental, vision, accident, critical illness, and hospital indemnity insurance packages. Company-paid basic life insurance, AD&D coverage, short-term and long-term disability insurance are also provided. To support financial wellbeing, employees can participate in the company’s 401k retirement savings plan. Paid time off is accrued at a rate allowing up to 80 hours annually with six paid holidays and the option for floating holidays to support a healthy work-life balance.

The role requires the ability to perform physical duties such as sitting, standing for extended periods, walking, climbing stairs, and occasionally lifting up to 50 pounds. The working environment is generally climate-controlled but may require exposure to varying outdoor conditions. Up to 10 percent travel may be necessary to fulfill job functions. Towne Park encourages making reasonable accommodations for individuals with disabilities to perform essential job functions effectively. This career opportunity is ideal for candidates seeking to make a significant impact in the hospitality services industry by leading a dynamic team dedicated to exceptional service and operational excellence.