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Associate Manager - Valet & Front End Services - Hyatt Regency Clearwater & Grand Hyatt Tampa Bay
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $49,000.00 - $54,000.00
Work Schedule
Rotating Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
basic life insurance
AD&D insurance
short-term disability
long-term disability
401k Retirement Plan
Paid Time Off
Paid holidays
floating holidays
Job Description
Towne Park is a leading hospitality services company committed to delivering exceptional guest experiences with a focus on making a positive impact every day. Established as a trusted partner in the hospitality industry, Towne Park specializes in providing premium services like valet parking, bell services, and door assistance across various locations. The company prides itself on fostering a culture where employees can make a meaningful difference not just in the lives of clients and guests, but also in their own career growth. Towne Park is known for embracing diversity, empowering associates, and maintaining a customer-first approach which has earned them... Show More
Job Requirements
- Associate degree or equivalent education preferred
- Minimum one year of hospitality experience
- Valid driver’s license with a clean record
- Ability to drive manual transmission
- Proficiency in MS Office and other relevant software
- Effective communication skills both written and verbal
- Ability to manage and coach associates
- Ability to handle customer complaints professionally
- Willingness to work in various weather conditions
- Ability to lift up to 50 pounds
- Ability to travel up to 10 percent
Job Qualifications
- Associate degree or equivalent preferred
- Minimum of one year of related hospitality experience
- Valid driver’s license and clean driving record
- Knowledge of safety, security, and driving policies
- Proficiency in MS Office and point-of-sale applications
- Strong communication and presentation skills
- Ability to handle customer complaints effectively
- Demonstrated leadership and coaching abilities
- Ability to represent the company professionally with understanding of diverse cultures
- Business writing and basic accounting knowledge
Job Duties
- Ensure guest service experience is delivered exceptionally and consistently on all shifts
- Allocate labor resources efficiently to support service delivery and adjust staffing as needed
- Engage actively in recruitment and hiring processes
- Assist Account Manager with employee guidelines and conduct orientation and training
- Develop cohesive relationships with client staff and maintain regular communication
- Drive business metrics for forecasting, productivity, claims, customer service, and turnover
- Supervise financial reporting including revenue reconciliation and shift reports
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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