Associate Manager of Parking - OSU Wexxner Medical

Towne Park is a distinguished hospitality services company dedicated to delivering exceptional guest experiences through compassionate and high-quality service. With a strong focus on creating smiles and positive impacts, Towne Park proudly serves millions of patients, visitors, and guests across its locations. The company is renowned for fostering a collaborative and supportive work environment where employees have opportunities to make meaningful differences every day. Towne Park emphasizes customer satisfaction, associate empowerment, and community engagement, making it a reputable employer within the hospitality industry. Their commitment to employee growth and well-being is demonstrated through comprehensive benefits, including medical, dental, vision, and retirement plans, as well as paid time off and holiday allowances. Towne Park is committed to offering competitive compensation packages that align with job-related skills, experience, education, and local conditions. Their employees may also qualify for annual incentive bonuses depending on job classification and performance.

The role of Associate Manager at Towne Park is a pivotal position responsible for ensuring high levels of satisfaction among clients, customers, and associates at a designated location. The Associate Manager will oversee the delivery of guest and patient services, ensuring that every interaction reflects the high standards Towne Park is known for. Key responsibilities include managing staffing through hiring, training, evaluating, and when necessary, discharging associates. The role requires planning and assigning daily tasks, appraising performance, engaging in financial management and reporting, and addressing customer complaints efficiently. The Associate Manager will supervise at least two associates, ensuring labor resources are aligned with business demands and productivity goals.

This position demands a leader who can set a positive example in guest relations and inspire the team to provide consistent, exemplary service. The Associate Manager will have active involvement in recruitment and orientation, ensuring new employees integrate smoothly and perform well. They will also foster effective communication and working relationships with client staff to maintain high visibility and proactive engagement on site. The role involves tracking business metrics like forecasting, productivity, claims, and turnover, as well as overseeing revenue reconciliation and shift reports with meticulous accuracy.

Physically, the position requires someone who can handle the demands of guest/patient service duties, including valet parking and bell services occasionally. The environment is predominantly climate-controlled but may expose employees to varying weather conditions. The job involves regular physical activities such as sitting, standing, climbing stairs, balancing, and lifting up to 50 pounds. Travel up to 10 percent of the time may also be required.

Towne Park values diversity and inclusion, encouraging candidates who demonstrate cultural understanding and professional communication skills. Competency with technology and point-of-sale systems, along with a valid driver’s license and clean driving record, are necessary to perform effectively in this role. While an associate’s degree or equivalent is preferred, the emphasis is placed on experience, skills, and demonstrated ability to lead service teams, manage operational finances, and uphold Towne Park’s principles of safety and customer confidentiality.

Overall, the Associate Manager position at Towne Park offers an opportunity to grow within a mission-driven company where making an impact is both a commitment and a reward. Through thoughtful leadership and dedication to service excellence, this role contributes significantly to the company’s celebrated reputation for creating positive guest experiences and fostering a supportive team environment.