Associate Manager - Hotel Valet & Parking Services - West Palm Beach

Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences for its clients, guests, and associates. With a mission to generate smiles and satisfaction, Towne Park is proud to serve millions of patients, visitors, and guests, delivering compassionate and memorable service that eases anxieties and enhances experiences. As a leading provider in the hospitality sector, Towne Park stands out by focusing on both client satisfaction and associate well-being, fostering a work environment where employees feel valued and impactful. The company embraces a culture of positivity and commitment, wherein each team member is empowered to make a meaningful difference every day. This approach not only benefits customers but also cultivates strong teamwork and professional growth within the organization.

The Associate Manager role at Towne Park embodies this spirit of impact and service excellence. The position is responsible for maintaining superior levels of client, customer, and associate satisfaction at designated locations. This role requires managing guest and patient services with a focus on quality and consistency. The Associate Manager oversees essential functions such as hiring, training, performance evaluation, and employee development, ensuring the team operates efficiently and cohesively. Managing a minimum of two associates, the incumbent plans and directs daily work, handles customer complaints, and ensures adherence to Towne Park’s service and safety standards.

Financial and operational oversight is also a key component of this role. The Associate Manager is tasked with managing budgets and labor allocation to meet service delivery goals while maintaining productivity and cost-effectiveness. Reporting responsibilities include shift reports, cash drops, and revenue reconciliation, ensuring accuracy and compliance with policies. Collaboration with clients and maintaining strong working relationships is paramount, requiring the Associate Manager to maintain visibility and open communication to exceed client expectations consistently.

Towne Park offers a competitive compensation package for this position, with an annual base salary ranging from $60,000 to $65,000, reflecting the candidate’s skills, experience, and location. Additional incentives may be available based on performance and company guidelines. Benefits are comprehensive and include medical, dental, and vision insurance, accident and critical illness coverage, hospital indemnity, telemedicine services, company-paid life and disability insurance, and a 401k retirement savings plan. Employees accrue paid time off and are eligible for paid holidays and floating holidays, enhancing the work-life balance.

The role demands physical capabilities such as standing, walking, and occasionally lifting up to 50 pounds, performed primarily in climate-controlled environments with occasional exposure to varying weather conditions. Travel requirements are minimal, up to 10 percent as needed. Towne Park values diversity and inclusion, and reasonable accommodations are made to support individuals with disabilities.

This opportunity at Towne Park is not merely a job; it is a career path where one can thrive by contributing to a positive impact on people’s lives daily. The Associate Manager is a pivotal figure in upholding the company’s reputation for excellence, ensuring every interaction leaves a lasting positive impression for clients, guests, and employees alike. If you are passionate about hospitality and leadership with a commitment to outstanding service, this role offers a fulfilling environment for professional growth and meaningful contributions.