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Associate Manager - Hotel Valet & Parking Services - West Palm Beach
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
Life insurance
Disability insurance
401k
Paid Time Off
Paid holidays
floating holidays
Job Description
Towne Park is a distinguished hospitality services company dedicated to creating exceptional experiences for its clients, guests, and associates. With a mission to generate smiles and satisfaction, Towne Park is proud to serve millions of patients, visitors, and guests, delivering compassionate and memorable service that eases anxieties and enhances experiences. As a leading provider in the hospitality sector, Towne Park stands out by focusing on both client satisfaction and associate well-being, fostering a work environment where employees feel valued and impactful. The company embraces a culture of positivity and commitment, wherein each team member is empowered to make a meaningful... Show More
Job Requirements
- Associate's degree or equivalent preferred
- Valid driver's license and clean driving record
- Minimum of one year related experience in hospitality
- Knowledge of Towne Park's safety, security, and safe driving policies
- Ability to drive manual transmission
- Computer proficiency with MS Office and POS applications
- Strong communication skills
- Ability to handle guest complaints effectively
- Physical ability to perform job duties including lifting up to 50 pounds occasionally
- Willingness to travel up to 10 percent
- Ability to work in varying environmental conditions
- Ability to work independently with minimal supervision
Job Qualifications
- Associate's degree or equivalent preferred
- Valid driver's license with clean driving record
- Minimum of one year related experience in hospitality
- Knowledge of preventative safety and security procedures
- Knowledge of safe driving policies and accident reporting
- Knowledge of equipment use policies and claim check procedures
- Knowledge of exemplary customer service principles and practices
- Knowledge of customer confidentiality and HIPAA policies
- Knowledge of basic accounting, business writing, and business metrics
- Knowledge of facility specifics including amenities and parking rates
- Ability to drive manual transmission
- Computer proficiency with MS Office and point-of-sale applications
- Strong written and verbal communication skills
- Ability to present information effectively to guests, clients, and associates
- Ability to maintain composure under pressure
- Proven track record of courteousness, sense of urgency, and safety awareness
Job Duties
- Ensure guest service experience is delivered exceptionally and consistently on all shifts
- Set a positive example for guest relations and empower associates to provide excellent customer service
- Perform guest/patient service duties including valet parking, bell services, and door services as needed
- Allocate labor resources efficiently to support service delivery and adjust staffing levels as necessary
- Review comment cards and guest satisfaction results with employees
- Engage in recruitment and hiring processes to select the best people
- Respond proactively to associate feedback and suggestions
- Assist in establishing guidelines and expectations for employees
- Conduct orientation and on-the-job training for new associates
- Recognize performance and provide coaching, feedback, and disciplinary action as needed
- Conduct regular performance appraisals
- Develop cohesive working relationships with client staff
- Maintain regular communication and follow through on commitments
- Understand and drive business metrics for forecasting, productivity, claims, customer service, and turnover
- Ensure accurate revenue identification and collection
- Supervise reconciliation of revenue and tickets at shift end
- Ensure controls for scheduling, overtime, tip reporting, and timekeeping are in place
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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