Associate IT Service Manager - Audio/Visual Systems

Unum is a Fortune 500 company recognized as a leading provider of employee benefits, dedicated to helping millions of individuals gain affordable access to essential benefits that protect their families, finances, and futures. With a commitment to innovation and digital transformation, Unum is driving advancements in technology to redefine the employee benefits industry. The company fosters a culture where curiosity, problem-solving, and challenging the status quo are highly valued, creating an environment that supports continuous learning and empowerment. Unum strives to deliver an exceptional customer experience, leveraging technology to exceed expectations beyond the insurance industry. The company prioritizes agility, entrepreneurial spirit, and a delivery-focused approach, ensuring that team members thrive in its fast-paced, collaborative workplace. Unum's values emphasize service improvement, proactive problem-solving, and operational excellence, making it an ideal workplace for IT professionals passionate about innovative technology solutions and customer-centric service.

The Associate IT Service Manager role at Unum is an exciting opportunity for an Audio-Visual Engineer to oversee the technical operations linked to onsite event spaces, seminars, and conference room management at the Columbia, SC campus. This role involves direct coordination and communication with a broad spectrum of stakeholders, including IT teams, departmental event coordinators, corporate communications, and senior executives. Responsibilities include designing and managing audio/video layouts for events, live streaming services, lighting needs, and ensuring technical support for A/V systems. Expertise in troubleshooting and debugging audiovisual technology is critical, as well as experience working with various live production, broadcast, and streaming equipment and software such as ProPresenter, Blackmagic, Final Cut, and Adobe Creative Suite.

The role demands a versatile professional comfortable working both independently and collaboratively within multi-disciplinary teams, often operating under tight deadlines and flexible schedules inclusive of nights and weekends. Physical aspects of the job require lifting and moving audiovisual and event-related equipment, underscoring the hands-on nature of this position. The Associate IT Service Manager will ensure service level agreements (SLAs) are met and operational readiness is maintained through close liaison with service providers and internal teams. The job emphasizes following ITIL best practices and managing incident resolution with a focus on maintaining high-quality service delivery across enterprise IT functions. This pivotal role also involves coordinating projects, managing change, and driving continuous improvement initiatives in the audiovisual and IT service landscape.

Unum is committed to supporting employees with a positive work-life balance and professional growth through comprehensive benefits, including onsite fitness facilities, paid time off, and professional development programs. Their inclusive, equal opportunity employment policy reflects a dedication to diversity and respect for all employees regardless of background. Salary for this role ranges from $52,000 to $101,000, based on experience and geography, complemented by a competitive benefits package that includes healthcare, disability insurance, performance incentives, and a robust 401(k) plan with employer contributions. Joining Unum means being part of a forward-thinking company poised for future growth and industry leadership through technology and outstanding service delivery.