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Associate Director of Meetings and Special Events
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $74,000.00 - $99,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Ritz-Carlton Portland, part of the prestigious Ritz-Carlton brand under Marriott International, is a luxury hotel located at 900 SW Washington St, Portland, Oregon. Known for its exceptional service and luxurious accommodations, The Ritz-Carlton Portland sets the standard for rare and special luxury experiences worldwide. As a cornerstone of Marriott's portfolio of brands, The Ritz-Carlton prides itself on delivering excellence in guest care, comfort, and personalized service. This esteemed hotel is part of a global brand recognized for its commitment to hospitality, culture, and empowering its associates. The company fosters an environment of inclusion and celebrates the unique backgrounds and... Show More
Job Requirements
- High school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in event management, food and beverage, sales and marketing, or related professional area
- Ability to conduct daily event inspections
- Strong organizational skills
- Effective communication skills
- Ability to lead and motivate a team
- Knowledge of budgeting and profitability strategies
- Commitment to delivering exceptional customer service
- Familiarity with local, state, and federal hospitality regulations
Job Qualifications
- High school diploma or GED with 4 years of relevant experience
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience
- Experience in event management, food and beverage, sales and marketing, or related professional area
- Strong leadership and team management skills
- Ability to develop and implement strategic plans
- Excellent communication and problem-solving abilities
- Knowledge of budgeting and financial management for events
- Ability to maintain high standards of customer service
- Familiarity with regulatory compliance in hospitality
- Vendor relationship management experience
Job Duties
- Assist in leading meetings and special events operations and budgets
- Research and analyze new products, pricing and services of competition
- Work with direct reports to review scheduled events and troubleshoot potential challenges
- Ensure meeting space and related areas are maintained and prepared
- Lead execution of brand service initiatives in event management
- Develop and execute event management strategies aligned with business goals
- Conduct daily walk-throughs to ensure client satisfaction and quality standards
- Hold event management team accountable for service behavior
- Communicate departmental goals and follow-up actions clearly
- Assist in achieving departmental goals and business initiatives
- Encourage calculated risk-taking to generate incremental revenue
- Develop relationships with vendors and establish service agreements
- Assist in developing and achieving annual banquet budgets
- Support execution of annual marketing plans and upselling efforts
- Partner with sales team to optimize pricing and space allocations
- Create an atmosphere that exceeds guest expectations
- Consult with customers to determine event objectives
- Review customer service data and provide problem resolution
- Work with HR to ensure regulatory compliance
- Review and adjust event operations annually
- Ensure appropriate staffing levels
- Communicate and execute emergency procedures
- Ensure frequent and effective communication across teams
- Provide timely performance feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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