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Marriott International, Inc logo

Associate Director of Meetings and Special Events

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $74,000.00 - $99,000.00
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Work Schedule

Standard Hours
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Benefits

Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts

Job Description

The Ritz-Carlton Portland, part of the prestigious Ritz-Carlton brand under Marriott International, is a luxury hotel located at 900 SW Washington St, Portland, Oregon. Known for its exceptional service and luxurious accommodations, The Ritz-Carlton Portland sets the standard for rare and special luxury experiences worldwide. As a cornerstone of Marriott's portfolio of brands, The Ritz-Carlton prides itself on delivering excellence in guest care, comfort, and personalized service. This esteemed hotel is part of a global brand recognized for its commitment to hospitality, culture, and empowering its associates. The company fosters an environment of inclusion and celebrates the unique backgrounds and... Show More

Job Requirements

  • High school diploma or GED
  • 4 years experience in event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 2 years experience in event management, food and beverage, sales and marketing, or related professional area
  • Ability to conduct daily event inspections
  • Strong organizational skills
  • Effective communication skills
  • Ability to lead and motivate a team
  • Knowledge of budgeting and profitability strategies
  • Commitment to delivering exceptional customer service
  • Familiarity with local, state, and federal hospitality regulations

Job Qualifications

  • High school diploma or GED with 4 years of relevant experience
  • OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 2 years of relevant experience
  • Experience in event management, food and beverage, sales and marketing, or related professional area
  • Strong leadership and team management skills
  • Ability to develop and implement strategic plans
  • Excellent communication and problem-solving abilities
  • Knowledge of budgeting and financial management for events
  • Ability to maintain high standards of customer service
  • Familiarity with regulatory compliance in hospitality
  • Vendor relationship management experience

Job Duties

  • Assist in leading meetings and special events operations and budgets
  • Research and analyze new products, pricing and services of competition
  • Work with direct reports to review scheduled events and troubleshoot potential challenges
  • Ensure meeting space and related areas are maintained and prepared
  • Lead execution of brand service initiatives in event management
  • Develop and execute event management strategies aligned with business goals
  • Conduct daily walk-throughs to ensure client satisfaction and quality standards
  • Hold event management team accountable for service behavior
  • Communicate departmental goals and follow-up actions clearly
  • Assist in achieving departmental goals and business initiatives
  • Encourage calculated risk-taking to generate incremental revenue
  • Develop relationships with vendors and establish service agreements
  • Assist in developing and achieving annual banquet budgets
  • Support execution of annual marketing plans and upselling efforts
  • Partner with sales team to optimize pricing and space allocations
  • Create an atmosphere that exceeds guest expectations
  • Consult with customers to determine event objectives
  • Review customer service data and provide problem resolution
  • Work with HR to ensure regulatory compliance
  • Review and adjust event operations annually
  • Ensure appropriate staffing levels
  • Communicate and execute emergency procedures
  • Ensure frequent and effective communication across teams
  • Provide timely performance feedback

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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