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Live Oak Bank logo

Associate Deposit Operations Specialist, Front Desk

Wilmington, NC, USA|Remote, Onsite

Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $19.77 - $32.12
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Work Schedule

Standard Hours
On-call
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
competitive salary
employee training
Bonuses

Job Description

Live Oak Bank is a revolutionary digital bank dedicated to supporting small business owners throughout the United States. As a leading financial institution specializing in small business banking, Live Oak Bank offers an innovative blend of technology and service designed to empower entrepreneurs and help them achieve their business goals. The bank’s products are tailored to assist clients in buying, building, and growing their businesses while also providing high-yield savings and certificate of deposit (CD) products to help customers grow their savings securely. At Live Oak Bank, a strong emphasis is placed on the well-being of its employees, recognizing that... Show More

Job Requirements

  • Customer service experience
  • Banking and teller experience
  • Ability to work in office and remotely as required
  • Capacity to work after hours when needed
  • High school diploma or equivalent
  • Strong communication and problem-solving skills
  • Ability to manage multiple tasks efficiently
  • Willingness to uphold company values
  • Familiarity with banking policies and procedures
  • Maintain confidentiality and professionalism

Job Qualifications

  • Customer service experience
  • Banking and teller experience
  • Bachelor's Degree or work experience equivalent
  • Strong organizational skills
  • Excellent communication skills
  • Ability to work effectively in a team environment
  • Adaptability to change and willingness to learn
  • Attention to detail and accuracy in all tasks
  • Knowledge of banking regulations and compliance requirements

Job Duties

  • Perform essential front desk duties including greeting walk-in clients answering phone calls maintaining a professional organized lobby environment
  • Process client transactions accurately and efficiently including deposits payments and withdrawals
  • Process ACH transactions ACH returns and ACH files using various banking platforms within the governance of NACHA rules and guidelines
  • Assist clients and Live Oak Bank employees with cashier’s check requests
  • Review and process incoming branch and mobile check deposit activity applying knowledge of risk regulatory compliance and deposit policies to determine acceptance or rejection
  • Assist with Deposit Operational tasks as needed
  • Generate and mail CD maturity notices in a timely manner
  • Submit department invoices for approval and monitor for timely payment
  • Handle incoming and outgoing mail and shipments
  • Apply knowledge of deposit products services rules and regulations to support clients and internal partners
  • Pay close attention to detail to minimize errors and ensure accuracy in all tasks
  • Take proactive steps to reduce adverse impacts mitigate risk and escalate issues when appropriate
  • Organize plan and prioritize work effectively and independently while managing frequent interruptions
  • Communicate clearly and effectively with clients and colleagues adapting communication style as needed for the audience
  • Ask for assistance when necessary and collaborate with team members to resolve issues efficiently
  • Demonstrate willingness to learn accept feedback and continuously improve while adapting to change
  • Maintain a positive professional demeanor in all client and employee interactions
  • Maintain a strong working knowledge of bank policies procedures and regulatory requirements
  • Maintain a high standard of regulatory awareness including BSA AML CIP and OFAC

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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