Associate Client Solutions Manager

Denver, CO, USA|Remote

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $32.00

Work Schedule

Flexible

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Paid parental leave

Life insurance

accident insurance

Disability insurance

Retirement with Company Match

Paid Time Off

Job Description

The Freeman Company is a global leader in the events industry, recognized for its long-standing legacy and innovative approach to event management. With a rich history spanning 99 years, the company has established itself as a trusted authority in orchestrating exhibitions, exhibits, and live events that captivate and engage audiences worldwide. Their data-driven approach combined with an extensive network of industry experts allows them to deliver integrated full-service solutions that not only meet but exceed client expectations by creating memorable moments that matter. The Freeman Company's commitment to leveraging new technologies and insightful analytics sets it apart as a pioneer in redefining live experiences for a modern era.

The Associate Client Solutions Manager – Show Organizer Event Logistics at The Freeman Company plays a pivotal role in ensuring an exceptional planning and service experience for clients. This position is essential within the Growth (Sales) team, specifically supporting the Show Organizer group. The role demands a leader or dedicated team member capable of managing the entire lifecycle of an event, from initial planning stages through execution on-site. The Associate Client Solutions Manager acts as a primary point of contact for clients, facilitating seamless communication between internal departments including Creative, Strategy, Sponsorships, Graphic Production, and Operations, to fulfill client needs effectively. With responsibility for managing budgets up to $250,000 per event, the role requires precision in financial oversight and invoicing processes to maintain profitability and client satisfaction.

This position offers a hybrid work schedule, predominantly based out of Denver, CO, with an expectation to be present in-office or on the show site 2-3 days per week. The ideal candidate will be a dynamic professional with excellent organizational and customer service skills, capable of managing multiple events simultaneously. The role also offers opportunities for travel, up to 25%, enabling the manager to oversee events from move-in through move-out phases, ensuring high standards of quality and client engagement. This is an excellent opportunity for individuals seeking to grow their career in event management with a reputable organization committed to diversity, inclusion, and employee well-being. The hourly pay range is between $25.00 and $32.00, commensurate with experience. The company also provides robust benefits designed to empower its workforce mentally, physically, and financially, including medical, dental, and vision insurance, paid parental leave, tuition reimbursement, and retirement plans with company match.

Job Requirements

6+ months of related sales, account management, or project management experience
Excellent customer service and organizational skills
Ability to learn multiple internal and external systems
Ability to successfully manage multiple events simultaneously
Working knowledge of all Microsoft software applications

Job Qualifications

6+ months of related sales, account management, or project management experience
Excellent customer service and organizational skills
Ability to learn multiple internal and external systems
Ability to successfully manage multiple events simultaneously
Working knowledge of all Microsoft software applications
Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required

Job Duties

Able to lead and manage events up to $250,000 per event
Works with Show Organizer clients to produce their events once the business has been sold
Manages client requirements, expectations, scope changes per event
Liaison between client and our Creative, Strategy, Sponsorships, Graphic Production, Operations, and other Freeman departments
Primarily produces business sold into a local market
Travels to show location to manage event from move-in through move-out
Responsible for accurate and timely invoicing to be sent to client
Maintains knowledge of all products and service offerings and upsell to existing clients beyond current contract
Quotes prices and manages budgets
Partners with Business Development and Client Relationship teams to renew client business
Translates client requirements by working within internal systems to disseminate information to appropriate departments in a timely manner to ensure successful onsite execution
May be primary producing lead or may be part of a team on the execution of events
Responsible for maintaining and growing partnerships with facilities/venues
Entertains clients as necessary