Job Overview
Compensation
Salary
Range $57,000.00 - $85,500.00
Benefits
competitive compensation
Comprehensive benefits programs
Career development opportunities
Ongoing learning
Collaborative people-first culture
Accessible leadership
Meaningful work with global reach and local impact
Job Description
Gallagher is a global leader in risk management and insurance brokerage, committed to empowering businesses by providing innovative and client-centric solutions. With a reputation built on integrity, teamwork, and a strong culture of curiosity and continuous improvement, Gallagher combines advanced analytics and a comprehensive digital ecosystem to help clients effectively manage risks. This allows businesses the freedom to grow, lead, and innovate with confidence. Gallagher’s approach is not just about risk mitigation; it’s about building trust and delivering tailored advice and services that meet each client’s unique needs.
As a Client Service Manager I at Gallagher, you will play a pivotal role in delivering exceptional customer service and fostering strong client relationships. This position offers a chance to be part of a collaborative team focused on client satisfaction, retention, and business growth. You will manage a portfolio of client accounts, ensuring each client receives personalized attention and support. Working closely with Gallagher’s Production team, you will lead renewal processes and craft customized solutions that address clients’ risk management objectives. Your role involves proactively identifying opportunities to expand services and coverage, supporting Producers and Account Executives, and stepping in as the first contact to maintain seamless communication when others are unavailable. This is an exciting opportunity for someone with a passion for client service and a proactive approach to managing priorities, who wishes to make a meaningful impact within a company renowned for its inclusive culture and dedication to professional growth. The role encourages autonomy, initiative, and a commitment to delivering high-quality service in a fast-paced environment where your work directly supports clients’ success and business development. Gallagher’s comprehensive benefits and supportive culture further enhance the rewarding experience of working in this role.
As a Client Service Manager I at Gallagher, you will play a pivotal role in delivering exceptional customer service and fostering strong client relationships. This position offers a chance to be part of a collaborative team focused on client satisfaction, retention, and business growth. You will manage a portfolio of client accounts, ensuring each client receives personalized attention and support. Working closely with Gallagher’s Production team, you will lead renewal processes and craft customized solutions that address clients’ risk management objectives. Your role involves proactively identifying opportunities to expand services and coverage, supporting Producers and Account Executives, and stepping in as the first contact to maintain seamless communication when others are unavailable. This is an exciting opportunity for someone with a passion for client service and a proactive approach to managing priorities, who wishes to make a meaningful impact within a company renowned for its inclusive culture and dedication to professional growth. The role encourages autonomy, initiative, and a commitment to delivering high-quality service in a fast-paced environment where your work directly supports clients’ success and business development. Gallagher’s comprehensive benefits and supportive culture further enhance the rewarding experience of working in this role.
Job Requirements
- a bachelor’s degree or equivalent experience
- a producer’s licence
- proficiency in Microsoft Office
- ability to communicate complex issues simply
- proactive multitasking skills
- independent work capability
- experience in insurance or client management preferred
Job Qualifications
- a bachelor’s degree or equivalent experience in client service or claims management
- possession of a producer’s licence
- proficiency in Microsoft Office
- ability to explain complex issues in simple terms
- proactive approach to managing multiple priorities and working independently
- experience in insurance or client relationship management is a plus
Job Duties
- managing and nurturing relationships with clients to ensure their needs are met
- collaborating with internal teams to deliver high-quality solutions
- supporting producers and account executives in achieving business goals
- identifying opportunities to expand services and coverage for clients
- stepping in as the first point of contact when producers or account executives are unavailable
- leading the renewal process and delivering tailored client solutions
- maintaining seamless communication and support for client portfolios
Job Criteria
Experience
No experience required
Job Location
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