Associate Claims Adjuster - Workers Compensation

Liberty Mutual is a leading global insurance company recognized for its robust growth and commitment to excellence in the insurance industry. With a strong presence across various regions, Liberty Mutual offers a comprehensive range of insurance solutions including commercial property, casualty, disability, and workers compensation coverage. Known for its innovative approach and dedication to customer service, the company consistently ranks among the top insurers in the United States and worldwide. The company's culture emphasizes diversity, inclusion, and continuous employee development, making it a desirable employer for professionals seeking to advance their careers in the insurance sector.

As a Workers Compensation Associate Claims Specialist at Liberty Mutual, you will embark on a dynamic and rewarding career path where extensive training and mentoring are integral to your success. This role offers the opportunity to develop critical skills essential to managing workers compensation claims proficiently. You will be involved in conducting thorough investigations, making decisions regarding liability and compensability, evaluating losses, negotiating settlements, and managing a portfolio of claims related to commercial property, casualty, and disability insurance. This position uniquely combines analytical expertise, interpersonal communication, and negotiation skills to provide outstanding service to policyholders and customers managing mid-sized or large commercial accounts.

Your journey with Liberty Mutual starts with a comprehensive training program designed to equip you with the knowledge and tools required to excel in this field. Training involves one-on-one mentoring and hands-on experience, including a mandatory week onsite at the Plano, TX office. Attendance and active engagement during training are critical and considered foundational to your success in this role.

The position requires geographical flexibility as well. Candidates are required to reside within 50 miles of Hoffman Estates, IL, or Indianapolis, IN, with a requirement to work in-office twice monthly. However, Liberty Mutual recognizes the value of remote work and offers 100% remote opportunities to candidates in Ohio, Montana, Virginia, and Minnesota due to the absence of local claims offices. This policy highlights Liberty Mutual’s adaptability and commitment to accommodating diverse workforce needs.

Salary for this role is competitive and varies based on factors such as location, experience, education, and certifications. Pay scales are designed to reflect the labor market and offer opportunities for progression as employees develop in their roles. Some positions within the company may also include commission or bonus earnings based on performance, reflecting Liberty Mutual’s performance-driven culture.

Working at Liberty Mutual means being part of an inclusive, supportive workplace where your contributions are valued. The company fosters a collaborative environment that embraces diverse perspectives and experiences to ensure all employees can thrive. With extensive benefits covering health, wellness, professional growth, and work-life balance, Liberty Mutual is committed to supporting your overall well-being and career aspirations. Employees are encouraged to engage with various Employee Resource Groups, fostering community and shared purpose.

This role encompasses investigating new claims by reviewing initial reports and determining appropriate contacts to gather comprehensive information. Establishing structured action plans, evaluating liability and losses, managing claim inventories, confirming coverage, and negotiating settlements are key responsibilities that define the job. Effective communication with policyholders, adherence to market protocols, and meticulous file management are essential elements of successful claim handling, all of which you will master through your training and practical experience at Liberty Mutual.

Joining Liberty Mutual as a Workers Compensation Associate Claims Specialist not only places you at the forefront of claims management but also integrates you into a culture that prioritizes integrity, fairness, and continuous improvement. The company’s commitment to equal opportunity employment ensures a respectful and fair workplace, free from discrimination. This role is ideal for individuals seeking to build a career in insurance claims with a reputable and forward-thinking organization.