Associate, Accommodations Stakeholder Relations

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $70,500.00 - $82,000.00
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Work Schedule

Standard Hours
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Benefits

competitive salary
Health Insurance
Retirement Plan
Paid Time Off
Professional development opportunities
Diversity and inclusion initiatives
Employee wellness programs

Job Description

LA28 is the organizing committee for the 2028 Olympic and Paralympic Games, set to be hosted in Los Angeles, California. This monumental event marks the return of the Summer Olympic and Paralympic Games to the United States for the first time in over three decades. As an independent, non-profit organization, LA28 is privately funded and governed by a board of directors, charged with delivering a world-class sporting experience that emphasizes community engagement, innovation, and inclusion. The committee's mission is to create an unparalleled and memorable Games experience for athletes, fans, partners, the community, and its own workforce. Rooted in values such as optimism, integrity, excellence, inclusion, co-creation, and boldness, LA28 aims to leverage the city’s creativity and diversity to build an event that resonates globally and locally alike.

The Associate, Accommodations Stakeholder Relations will play a critical role in supporting the development and execution of LA28's accommodation strategy. This role is pivotal in maintaining strong partnerships with hotels, universities, and key Olympic and Paralympic stakeholder groups, including broadcast and press teams, international federations, national Olympic committees, and marketing partners. Reporting to the Manager and Senior Manager of Stakeholder Relations, this position involves coordinating communications, managing stakeholder requests, assisting with logistics, and supporting cross-functional initiatives involving transportation, accreditation, and ticketing. The role requires a highly organized professional with strong interpersonal communication skills, adept at juggling multiple stakeholder relationships while ensuring seamless integration of accommodation services with the broader operational framework of the Games. The Associate will also provide operational support during the Games, including on-site assistance at accommodation command centers and hotel hubs, making this an exciting opportunity to contribute to a once-in-a-lifetime global event.

The salary range for this role is $70,500 to $82,000 annually, reflecting LA28's commitment to competitive compensation based on qualifications and experience. It is important to note that relocation assistance is not provided for this position. The ideal candidate will have at least three years of relevant experience in event coordination, project management, or stakeholder relations, preferably with exposure to multi-client environments or international settings. Familiarity with project management tools, CRM systems such as Salesforce, and proficiency in Microsoft Office, especially Excel and PowerPoint, is essential. LA28 prides itself on fostering a diverse and inclusive work culture, actively encouraging candidates of all backgrounds and identities to apply and contribute to this historic event set to showcase Los Angeles on the world stage.

Job Requirements

  • Bachelor's degree or equivalent work experience required
  • Ability to work on-site in an office environment, based in Los Angeles, CA
  • The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment
  • Resume submission required

Job Qualifications

  • 3+ years of professional experience, ideally in event coordination, project management, or stakeholder relations
  • Experience working with multiple clients or partners simultaneously
  • Strong attention to detail and organization in a fast-paced, high-volume environment
  • Ability to communicate clearly and professionally in both written and verbal formats
  • Familiarity with project planning tools, CRM software (Salesforce), and Microsoft Office Suite (especially Excel and PowerPoint)
  • Experience in sports, events, hospitality, or with a multi-stakeholder, international environment is a plus
  • Highly-organized and detail-oriented
  • Solution-oriented, with a proactive and collaborative approach
  • Strong interpersonal skills with the ability to build rapport across teams
  • A team player who embraces feedback, change, and a high-performance culture
  • Interest in contributing to a once-in-a-lifetime global event

Job Duties

  • Support the manager and senior manager in maintaining clear and consistent communication with assigned stakeholder groups
  • Help track stakeholder requests, questions, and issues in the Accommodation CRM system
  • Assist in preparing meeting materials, stakeholder reports, and presentations
  • Support the coordination of stakeholder site visits and hotel walkthroughs
  • Serve as a point of contact for basic inquiries from internal and external stakeholders, escalating as needed
  • Maintain and update project timelines, stakeholder lists, and documentation relevant to assigned stakeholder groups
  • Coordinate stakeholder interaction with the Accommodation Management System (AMS), including data entry and troubleshooting
  • Distribute and track the return of Accommodation Allocation Agreements and Invoices
  • Support the collection and validation of hotel rate and inventory information
  • Provide on-site support at designated accommodation command centers and/or hotel hubs during Games time to help resolve issues, liaise with partners, and ensure stakeholder satisfaction
  • Support the integration of accommodation plans with other internal LA28 functional areas including transportation, accreditation, ticketing, etc.
  • Help gather and organize feedback from internal teams related to hotel allocations and operational needs
  • Participate in internal meetings and ensure all follow-up and action items are tracked and completed
  • Prepare materials for internal and external meetings, including notetaking and follow-up tracking
  • Maintain organized and up-to-date files and stakeholder contact records
  • Support regular reporting on stakeholder progress, key milestones, and risk items
  • Assist in hotel room inventory management, releases, and invoice processing

Job Criteria

Experience

Mid Level (3-7 years)


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