Assitant General Manager

Daytona Beach, FL, USA|

Job Overview

Compensation

Salary

Range $70,000.00 - $80,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Bonuses

Employee Discounts

Professional development opportunities

Job Description

PopStroke is a dynamic, founder-led brand dedicated to creating energy, results, and a positive culture within the hospitality industry. Recognized for combining innovative entertainment and dining experiences, PopStroke operates venues that revolve around golf and restaurant services providing lively and unique environments for guests. The company prides itself on fostering an atmosphere where each team member is encouraged to reach their fullest potential through bold thinking, continuous growth, and a trusting workplace climate. Known as "The PopStroke Way," this culture is built on principles of fun, energy, accountability, and innovation. PopStroke is an organization that not only focuses on operational excellence but also emphasizes teamwork, ownership, and the enjoyment of every workday, making it an exciting and fulfilling place to work. The core values of making work enjoyable, bringing enthusiasm, rolling up sleeves to solve problems, owning responsibilities, and continually seeking improvement are deeply ingrained in the company’s ethos. These values go beyond just internal operations—they extend to the guest experience, ensuring that visitors enjoy an outstanding combination of sport, dining, and hospitality.

The Assistant Operating Partner role at PopStroke is essential to supporting the day-to-day success of the restaurant and golf operations. Reporting directly to the Operating Partner, the Assistant Operating Partner, also known as Assistant General Manager, takes an active part in managing teams, assisting in service delivery, overseeing inventory, and ensuring guest satisfaction across all touchpoints. This position requires a hands-on approach, providing leadership and training to team members while ensuring all operational standards and company policies are met or exceeded. The Assistant Operating Partner supervises scheduling, financial reporting, provisioning of supplies, and merchandise management to maintain a smooth flow of business operations. With a competitive compensation ranging from $70,000 to $80,000 annually plus quarterly and yearly bonuses, this role offers professionals the opportunity to grow in a reputable hospitality brand that values empowerment and collaboration. This position demands someone who can engage with staff and guests alike, promoting an environment that is both productive and enjoyable while upholding the high standards that PopStroke represents. The expectation is to not only meet service and sales objectives but to inspire a positive team culture through continuous feedback, coaching, and effective communication. Candidates will also be responsible for ensuring compliance with food safety practices, maintaining cleanliness, and securing a safe environment for all employees and guests. Ultimately, this leadership role is pivotal in driving operational excellence and delivering an exceptional experience in all aspects of the business, making it a fulfilling and impactful career opportunity within the vibrant hospitality sector.

Job Requirements

Must have a high school diploma or equivalent
minimum of 5 years experience in restaurant management or supervision in a high-volume environment
ServSafe certification required
must possess a valid driver’s license
eligible to work in the United States
ability to work flexible hours including evenings, weekends, and holidays
strong leadership and communication skills
be able to motivate and develop a team
capable of handling multiple tasks and solving problems efficiently
maintain a positive and professional demeanor
commitment to upholding company standards and guest satisfaction
ability to enforce sanitary and safety standards
proficient with basic computer software including MS Word, Excel, and Outlook.

Job Qualifications

A college degree is preferred
a Bachelor of Science degree in hotel/restaurant management is desirable
a combination of practical experience and education will be considered as an alternative
Knowledge of computers (MS Word, Excel, Outlook, Outlook Calendar)
Minimum of 5 years of Restaurant Management/Supervision in a high-volume environment
Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports
Proficient in the following dimensions of golf functions: maintenance of golf courses, pars and ordering of supplies, and staffing levels
Must possess a valid driver’s license
Must be eligible to work in the United States
Self-discipline, initiative, leadership ability, and outgoing
Pleasant, polite manner and a neat and clean appearance
Ability to motivate employees to work as a team to ensure that food and service meet appropriate standards
Ability to identify weaknesses and provide feedback and coaching where necessary
Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems
Must possess good communication skills for dealing with diverse staff
Ability to coordinate multiple tasks such as food, beverage, and labor cost while maintaining required standards of operation in daily restaurant activities.

Job Duties

Support General Manager in ensuring that the restaurant and golf operations meet service, sales, and profit objectives and supervise and direct staff in daily work activities
At all times provide a favorable image of PopStroke to promote its “Best in Class” philosophy
Run shifts, assist with service as needed, and create an environment that is positive, productive & fun to work in
Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs
Provide the direction and training required to ensure that the guest’s expectations are exceeded and that each shift that they oversee achieves its business goals
Ensure positive guest service in all areas
Respond to complaints in a timely manner, taking any and all appropriate actions to turn dissatisfied guests into return guests
Ensure team members are executing at the highest level for the guest experience
Assist with hiring, supervision, and when necessary, termination of employees
Conduct orientation, explain the PopStroke philosophy, and oversee the training of new employees
Develop employees by providing ongoing feedback, assist with establishing performance expectations and performance reviews
Increase management’s effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining team members, communicating values, strategies, and objectives
Assist with scheduling
Assist General Manager with all financial (invoices, reporting) and personnel/payroll-related administrative duties
Assist the General Manager with efficient provisioning and purchasing of supplies
Oversee retail and manage merchandise controls
Responsible for completing reports accurately, on time and in accordance with company policies and procedures
Enforce sanitary practices for food handling, optimal cleanliness, and maintenance of restaurant areas, dining areas, golf courses, golf building, and ice cream shop
Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances
Responsible for ensuring consistent high-quality of food preparation and service. Investigate and resolve complaints concerning food quality and service or issues on the golf courses
Ensure that proper security procedures are in place to protect employees, guests, and company assets. Ensure a safe working and guest environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a guest or employee is injured
Maintain the professional image of the entire property, including restaurant and golf building cleanliness, proper uniforms, and appearance standards
Keep General Manager promptly and fully informed of all issues (i.e., problems, unusual matters of significance, and positive events) and take prompt corrective action where necessary or suggest alternative courses of action
Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Must be ServSafe certified and will uphold all ServSafe guidelines
Perform other duties and responsibilities as required or requested.