Job Overview
Compensation
Salary
Range $67,700.00 - $84,600.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Flexible work hours
Employee assistance program
Job Description
Hines is a leading global real estate investment manager known for its innovative approach and commitment to excellence. With a diverse portfolio valued at $93.2 billion, the company spans various property types including living, office, retail, mixed-use, logistics, and life science projects. Established over 65 years ago, Hines operates in 30 countries with a dedicated workforce of 5,000 employees who draw on the company’s rich history to build a better world forward. Recognized for its sustainable practices and contributions to enhancing cities, Hines continues to lead by integrating local expertise with global knowledge to deliver top-tier solutions tailored to client needs. The company also prioritizes its people through comprehensive training, competitive compensation, robust benefits, and a strong emphasis on inclusivity and wellbeing.
The Assistant Workplace Experience Coordinator role at Hines is an exciting opportunity based in the San Francisco HQ office, focused on delivering a high-touch hospitality experience and event support in a fast-paced tech-office environment. This position is fundamental in maintaining smooth workplace operations by managing front of house hospitality, supporting workplace events, and offering critical administrative assistance. Acting as a central knowledge hub, the coordinator oversees visitor care with a hospitality-forward approach, delivering white-glove service including personalized assistance for employees and guests, such as guiding visitors to meeting rooms, managing luggage, and handling meal ordering needs.
The role includes curating comprehensive local resource guides, FAQs, and neighborhood recommendations, ensuring that internal teams and external visitors are well-informed. Key responsibilities involve working closely with Administrative Business Partners and other support teams to meet leadership requests with impeccable service standards. The coordinator also audits meeting and event spaces, supports day-of event troubleshooting, and conducts walkthroughs to verify event space setups. Proficiency in monitoring communication channels and managing event data through tools like Airtable, Jira, and Google Calendar is essential to maintain real-time accuracy and efficiency. This role demands adaptability, organizational excellence, and the ability to respond swiftly to changing priorities while maintaining a calm and professional demeanor.
This full-time position requires the candidate to be based onsite five days a week in the San Francisco office, offering flexible working hours with a competitive salary range of $67,700 to $84,600. The ideal candidate will bring a hospitality mindset, experience in event coordination or administrative operations, comfort with ambiguity, and strong communication skills. Joining Hines means embarking on a career journey where innovation meets commitment to excellence, surrounded by a supportive team dedicated to creating an inspiring workplace environment. Hines’ recognition on Fast Company’s annual list of the World’s Most Innovative Companies in 2024 further highlights the company’s leadership in the industry and dedication to pushing boundaries. This is a unique opportunity to grow within a respected global organization that values its employees and their well-being while making a genuine impact in workplace experience and events management.
The Assistant Workplace Experience Coordinator role at Hines is an exciting opportunity based in the San Francisco HQ office, focused on delivering a high-touch hospitality experience and event support in a fast-paced tech-office environment. This position is fundamental in maintaining smooth workplace operations by managing front of house hospitality, supporting workplace events, and offering critical administrative assistance. Acting as a central knowledge hub, the coordinator oversees visitor care with a hospitality-forward approach, delivering white-glove service including personalized assistance for employees and guests, such as guiding visitors to meeting rooms, managing luggage, and handling meal ordering needs.
The role includes curating comprehensive local resource guides, FAQs, and neighborhood recommendations, ensuring that internal teams and external visitors are well-informed. Key responsibilities involve working closely with Administrative Business Partners and other support teams to meet leadership requests with impeccable service standards. The coordinator also audits meeting and event spaces, supports day-of event troubleshooting, and conducts walkthroughs to verify event space setups. Proficiency in monitoring communication channels and managing event data through tools like Airtable, Jira, and Google Calendar is essential to maintain real-time accuracy and efficiency. This role demands adaptability, organizational excellence, and the ability to respond swiftly to changing priorities while maintaining a calm and professional demeanor.
This full-time position requires the candidate to be based onsite five days a week in the San Francisco office, offering flexible working hours with a competitive salary range of $67,700 to $84,600. The ideal candidate will bring a hospitality mindset, experience in event coordination or administrative operations, comfort with ambiguity, and strong communication skills. Joining Hines means embarking on a career journey where innovation meets commitment to excellence, surrounded by a supportive team dedicated to creating an inspiring workplace environment. Hines’ recognition on Fast Company’s annual list of the World’s Most Innovative Companies in 2024 further highlights the company’s leadership in the industry and dedication to pushing boundaries. This is a unique opportunity to grow within a respected global organization that values its employees and their well-being while making a genuine impact in workplace experience and events management.
Job Requirements
- minimum of a high school diploma or equivalent
- 2+ years of experience in hospitality, event coordination, and/or administrative operations
- familiarity with facilities management and workplace events is preferred
- proficiency in Google Workspace, Jira, Confluence, and Slack
- strong organizational skills with attention to detail
- ability to handle multiple priorities under pressure
- excellent verbal and written communication skills
- collaborative mindset with the ability to work independently
- flexible to work extended hours occasionally
- must be based in the Bay Area and able to work onsite 5 days/week
Job Qualifications
- a hospitality mindset that shows up in everything you do — from how you greet people to how you handle a last-minute curveball
- 2+ years of experience in hospitality, event coordination, and/or administrative operations
- familiarity with facilities management and a working knowledge of workplace events is a plus
- sharp organizational skills, strong attention to detail, and the ability to juggle competing priorities without dropping the ball
- comfort with ambiguity — you adapt quickly when plans change and stay composed under pressure
- proficiency with Google Workspace (Gmail, Calendar, Docs, Slides, Sheets), Jira, Confluence, and Slack
- clear, confident communication — written, verbal, and everything in between
- a collaborative spirit and the judgment to work independently when needed
- flexibility to work extended hours on occasion when the business calls for it
- Bay Area based — this role is onsite 5 days/week at our San Francisco office, with flexible hours
Job Duties
- maintain a full understanding of our office HQ to guide employees and visitors as needed
- curate and maintain an accurate and updated database and physical collateral for local office faqs, local restaurants, experiences, pharmacies, transport options, maps, and other local activities available in the city
- serve as a hospitality expert in handling all employee and visitor inquiries and requests (directional assistance, white glove service such as physically walking employees/visitors to their meeting rooms, handling luggage, assisting with meeting room changes and meal ordering guidance as needed)
- partner with administrative business partners, internal comms, aV, and other key support teams to manage and support leadership requests, ensuring the highest standards of white glove customer service are met
- perform audits of meeting and event spaces to check the accuracy of food setups, room configurations, and overall cleanliness, logging maintenance tickets as needed
- act as an extension of the events team by providing day-of troubleshooting
- conduct day-of-event walkthroughs alongside cross-functional partners to ensure setups match layout requirements and events
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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