Assistant Valet Manager - Tampa, FL

Parking Management Company (PMC) is a nationally recognized leader in delivering hospitality-focused parking services across the United States. Headquartered in Nashville, Tennessee, PMC specializes in providing a range of parking solutions including valet and self-parking management, shuttle services, event parking, and porter/bell services. The company operates across several industries including hotels, resorts, healthcare facilities, and event venues, establishing itself as a trusted partner known for elevating the guest experience through seamless, high-touch service. PMC's commitment to excellence is evident in its approach to parking management which serves as an extension of hospitality, ensuring that guests receive attentive and professional parking services from arrival to departure. The company prides itself on fostering strong relationships with its clients and ensuring operational efficiency and financial performance at every location it manages.

The role of Valet Account Manager at PMC is a vital leadership position responsible for overseeing daily valet operations at an assigned location. This full-time exempt position reports directly to the City Manager or Area Manager and combines operational oversight, client relationship management, team leadership, and financial stewardship. The Account Manager plays a key role in maintaining exceptional guest service standards, optimizing staffing and scheduling decisions, and ensuring that operational and financial goals are consistently met. This position involves managing a team of hourly associates, recruiting and training new staff, conducting quality assurance checks, and maintaining open lines of communication with clients and internal leadership. Additionally, the Account Manager may perform valet duties when necessary to support the team and maintain a hands-on leadership style.

This role requires a balance between strong customer service skills and business acumen, as managers are responsible for analyzing site-level revenue, payroll, and expenses and working with regional leadership to control costs while driving business growth. The position also demands effective communication and reporting skills to keep management informed about progress, challenges, and opportunities. Candidates must be flexible in their work schedules, particularly during peak financial periods, and may occasionally travel for audits, reviews, or corporate meetings.

PMC offers a supportive work environment that values professional development and employee engagement. The company is committed to pay transparency and equity and provides numerous benefits including medical, dental, and vision insurance, 401K, life and supplemental insurance, tuition assistance, paid time off, paid training, and other employee perks. The employer is dedicated to equal employment opportunities and complies with all relevant labor laws and policies.

Overall, the Valet Account Manager position at PMC is ideal for individuals with at least three years of supervisory experience in parking, hospitality, or related customer service fields who thrive in dynamic, guest-focused environments and are eager to contribute to a growing, respected national company known for service excellence.