Job Overview
Employment Type
Full-time
Compensation
Salary
Range $50,000.00 - $60,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
401(k)
Dental Insurance
Flexible spending account
Health Insurance
Life insurance
Paid Time Off
Vision Insurance
Job Description
Fly Away Valet is a distinguished division of Jacobsen|Daniels, a leading provider in the parking and transportation management industry. Based at the San Antonio International Airport, Fly Away Valet operates in a fast-paced and dynamic environment dedicated to delivering exceptional customer service and efficient valet parking solutions. Jacobsen|Daniels is recognized for its commitment to quality, innovation, and community involvement, making it a respected employer and industry leader. With a culture that emphasizes employee development and operational excellence, the company offers full-time positions with competitive salaries, comprehensive benefits, and opportunities for career growth. The Assistant Valet Manager position at Fly Away Valet is a full-time, exempt role with an annual salary range of $50,000 to $60,000. The location for this role is the San Antonio International Airport, a major transportation hub that demands high standards of service and operational efficiency.
In this pivotal role, the Assistant Valet Manager supports the Valet Manager in overseeing all aspects of parking facility operations to meet contractual and service expectations. This includes supervising staff, managing costs, maintaining the physical integrity of the property, and integrating advanced parking technology. The role requires leadership skills to mentor and develop junior staff, ensuring they meet performance standards and contribute positively to the client experience. The Assistant Valet Manager is responsible for critical operational duties such as staff training, scheduling, audits, budgeting, and employee engagement initiatives. They play a key role in guest and employee satisfaction by leading customer service programs and maintaining open communication channels among team members. The position also involves conducting internal and external audits and managing payroll accuracy to control labor costs effectively.
The ideal candidate is a proactive leader and motivator with strong communication skills and the ability to make sound decisions under pressure. They will have experience in operations management or supervisory roles within the hospitality or parking industry, along with proficient knowledge of parking and transportation systems software. Physical endurance and flexibility to work outdoors in varying weather conditions, on weekends, nights, and holidays, are essential for success in this role. This position demands a high level of organizational skills, integrity, and problem-solving abilities to uphold the company’s standards and enhance overall service delivery. Being part of Fly Away Valet means contributing to a national practice known for its forward-thinking approach and commitment to excellence.
In this pivotal role, the Assistant Valet Manager supports the Valet Manager in overseeing all aspects of parking facility operations to meet contractual and service expectations. This includes supervising staff, managing costs, maintaining the physical integrity of the property, and integrating advanced parking technology. The role requires leadership skills to mentor and develop junior staff, ensuring they meet performance standards and contribute positively to the client experience. The Assistant Valet Manager is responsible for critical operational duties such as staff training, scheduling, audits, budgeting, and employee engagement initiatives. They play a key role in guest and employee satisfaction by leading customer service programs and maintaining open communication channels among team members. The position also involves conducting internal and external audits and managing payroll accuracy to control labor costs effectively.
The ideal candidate is a proactive leader and motivator with strong communication skills and the ability to make sound decisions under pressure. They will have experience in operations management or supervisory roles within the hospitality or parking industry, along with proficient knowledge of parking and transportation systems software. Physical endurance and flexibility to work outdoors in varying weather conditions, on weekends, nights, and holidays, are essential for success in this role. This position demands a high level of organizational skills, integrity, and problem-solving abilities to uphold the company’s standards and enhance overall service delivery. Being part of Fly Away Valet means contributing to a national practice known for its forward-thinking approach and commitment to excellence.
Job Requirements
- High school diploma or equivalent preferred
- Minimum 2 years of management or supervisory experience preferred
- Experience in parking, hospitality, or customer service related roles preferred
- Valid in-state driver’s license with clean driving record
- Must pass MVR background check
- Ability to work weekends, holidays, and nights as required
- Must be able to work outdoors in varying weather conditions
- Strong interpersonal skills and flexibility
- Ability to stand, walk, and lift up to 25 pounds regularly
Job Qualifications
- Associates or four-year college degree is a plus
- Minimum 2 years of operations management or supervisory experience in hospitality or parking industry
- Working knowledge of parking and transportation systems software preferred
- Strong leadership and communication skills
- Proficient in Microsoft Office Suite
- Ability to work with diverse teams and customers
- High level of integrity and organizational skills
- Excellent time management and problem-solving abilities
Job Duties
- Provide training and mentoring to junior staff members
- Provide critical feedback to junior staff in a professional manner
- Develop supervisors and team members to create an engaged work environment
- Assist with parking operation duties during peak times
- Oversee team audits and ensure policy compliance
- Encourage employee development and participate in hiring
- Lead teams through strategy and vision exercises
- Communicate clearly and positively with guests
- Conduct scheduled team meetings to improve employee satisfaction
- Manage staffing schedules and employee performance standards
- Implement guest and employee satisfaction programs
- Assist in managing budgets and cost controls
- Uphold community involvement initiatives
- Plan and execute customer service initiatives
- Submit required operational reports to headquarters
- Ensure accurate payroll submission and labor cost control
- Supervise internal and external audits
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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