Assistant Valet Manager

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $27.00

Work Schedule

Standard Hours

Benefits

PTO

hotel discounts

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid holidays

Disability insurance

Referral bonuses

flexible spending accounts

Job Description

Archer Hotel Napa is a distinctive boutique hotel located in the heart of downtown Napa, California. Known for its luxurious accommodations and exceptional guest experiences, the hotel features 183 beautifully appointed rooms and suites, many with private balconies that overlook the stunning Napa Valley. Guests at Archer Hotel Napa enjoy a wealth of amenities including the vibrant Sky & Vine Rooftop Bar, a tranquil Water Deck, a soothing Rooftop Spa, a fully equipped Fitness Studio, and over 22,000 square feet of versatile event spaces both indoors and outdoors. As a AAA Four Diamond and Forbes Travel Guide Recommended property, the hotel prides itself on delivering thoughtful touches and authentic local experiences, consistently earning top reviews and high rankings on trusted travel sites.

The role available is that of an Assistant Valet Manager, a critical position responsible for leading valet operations and enhancing the guest arrival experience. This role is pivotal in ensuring that every guest receives a seamless and memorable welcome through efficient curbside service and meticulous traffic coordination. The Assistant Valet Manager is tasked with maintaining the highest standards of customer service, managing a valet team, and supporting various operational tasks that contribute to overall guest satisfaction.

Working at Archer Hotel Napa means joining a team that values hospitality deeply, reflecting the spirit of the local community and the broader values of LodgeWorks, the management company behind the hotel. LodgeWorks is a renowned hotel development and management company known for its family-oriented culture and commitment to hospitality excellence across its portfolio, which includes renowned brands such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn, and Hampton Inn.

The Assistant Valet Manager will be instrumental in training, supervising, and motivating valet staff, ensuring operational efficiency and guest-centric service at every touchpoint. Responsibilities include organizing valet shifts, managing payroll processes, overseeing room deliveries and guest account processing, maintaining appearance standards, and facilitating communication among staff and management during peak periods. This position requires strong leadership skills, excellent communication, and the ability to remain calm and effective under pressure, especially during busy periods or emergencies.

Candidates for this role will find themselves in a dynamic work environment where teamwork, innovation, and guest satisfaction are paramount. The company offers competitive hourly wages ranging from $25.00 to $27.00 and a comprehensive benefits package for full-time employees. Archer Hotel Napa’s commitment to a high-quality guest experience is matched by its dedication to creating a supportive and engaging work culture for its staff, making this an excellent opportunity for professionals passionate about hospitality and leadership.

Job Requirements

High school diploma or equivalent
Minimum six months related experience in hospitality or service industry
Ability to stand for extended periods
Ability to exert up to 40 pounds of force occasionally
Excellent communication skills
Customer service oriented
Ability to follow directions and work objectives
Capable of adapting to change quickly
Commitment to a team mindset
Ability to maintain confidentiality

Job Qualifications

High school diploma or equivalent
Previous experience in hospitality or customer service preferred
Leadership experience in valet or parking operations a plus
Strong communication skills
Ability to manage and motivate a team
Knowledge of hotel operations and guest service principles
Proficient in using communication and payroll software
Customer-focused attitude
Ability to handle emergency situations calmly
Commitment to a team-oriented environment
Understanding of cash handling and gratuity policies

Job Duties

Organize and oversee daily valet operations
Delegate tasks to the valet team and inspect completion at the end of each shift
Provide timely feedback to team members to support performance and development
Create and maintain staff schedules while adhering to budget guidelines
Approve or decline time-off requests
Oversee room deliveries, schedule assignments, and log information for processing guest accounts and payouts
Conduct weekly one-on-one meetings with Valet Supervisors
Manage payroll processes for the valet team
Maintain uniforms and name tags by managing inventory and ensuring compliance
Maintain high standards and aesthetics for valet workstation, entrance, and lobby areas
Communicate with management during peak times to request additional support
Enforce cash handling and valet tips policies
Monitor staffing levels to ensure appropriate coverage
Educate team members on hotel products, services, pricing, and local information
Check guests in and out professionally and confidently
Communicate clearly and effectively with staff
Enforce safety and operational policies
Use hotel communication tools to notify associates about pertinent information
Serve as a role model during emergencies and heavy activity
Administer counseling and discipline as needed
Assist in recruiting, training, and developing the valet team
Motivate and celebrate team member successes
Analyze service and satisfaction trends and implement improvements
Maintain good communication with all departments
Meet budgeted profit goals and labor efficiency ratios
Comply with security, fire regulations, and health policies
Maintain reporting accuracy
Engage with guests to ensure resolution and satisfaction
Maintain confidentiality
Implement changes to improve service and efficiency
Assist in other tasks as requested by management