Assistant Valet Manager

Vacaville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $25.00 - $27.00

Work Schedule

Standard Hours

Benefits

PTO

hotel discounts

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid holidays

short-term disability

long-term disability

Referral bonuses

flexible spending accounts

Job Description

Archer Hotel Napa, a distinguished boutique hotel located in the heart of downtown Napa, offers guests a luxurious and indulgent experience in one of California's most celebrated wine regions. Featuring 183 elegant rooms and suites, many showcasing private balconies, the hotel combines comfort and sophistication with a lively ambiance. Its standout amenities include the Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 square feet of adaptable indoor and outdoor event spaces, catering to a variety of occasions from intimate gatherings to large-scale events. Recognized as a AAA Four Diamond and Forbes Travel Guide Recommended property, Archer Hotel Napa prides itself on its thoughtful details, local flair, and exceptional guest experiences, consistently achieving high rankings on trusted review platforms. The hotel is managed by LodgeWorks, a reputable hotel development and management company known for its commitment to fostering an extraordinary culture across its portfolio of 18 hotels nationally, including renowned brands like Hyatt Place, Hilton Garden Inn, and Hampton Inn. LodgeWorks emphasizes a strong, family-oriented culture rooted in Midwestern hospitality, creating a workplace where employees can thrive while delivering outstanding service to guests.

Archer Hotel Napa is currently seeking an Assistant Valet Manager to take a leadership role in managing the daily operations of the valet team and enhancing the guest arrival experience. This full-time position offers a competitive hourly wage ranging from $25.00 to $27.00, reflecting the high level of responsibility and expertise required. The Assistant Valet Manager will serve as a key member of the guest services team, ensuring seamless, courteous, and efficient valet services that leave a lasting positive impression on guests from the moment they arrive. This role entails not only supervising valet attendants but also collaborating closely with the Front Offices Manager and Assistant General Manager/Director of Guest Services to train and develop the team. Maintaining exceptional standards in valet operations and guest interactions is central to this role, alongside administrative tasks such as staff scheduling, payroll management, and compliance with safety and hotel policies. The ideal candidate will embody a genuine hospitality spirit, balancing operational efficiency with a warm and attentive approach to guest service. The position demands strong communication skills, the ability to manage multiple priorities in a fast-paced environment, and a proactive attitude towards problem-solving and team motivation. This is an excellent opportunity for a hospitality professional eager to contribute to an award-winning hotel known for its commitment to excellence and guest satisfaction.

Job Requirements

High school diploma or equivalent
Prior experience in hospitality or valet services preferred
Ability to work flexible hours including weekends and holidays
Strong leadership and interpersonal skills
Excellent customer service orientation
Ability to communicate clearly and effectively
Physical capability to stand for long periods and occasionally lift up to 40 pounds
Must adhere to appearance and grooming standards
Capable of following directions and company policies
Commitment to maintaining confidentiality
Willingness to contribute to team success and positive work culture

Job Qualifications

High school diploma or equivalent
Six months related experience in hospitality or service industry preferred
Experience in team leadership or supervisory role preferred
Strong communication skills both oral and written
Ability to handle multiple tasks efficiently in a fast-paced environment
Basic computer skills including payroll and scheduling software
Knowledge of hotel operations and guest service standards
Ability to train and motivate team members
Familiarity with local area and hotel products and services
Valid driver's license and clean driving record preferred

Job Duties

Organize and oversee daily valet operations ensuring smooth workflow and efficient service
Delegate tasks to the valet team and inspect completion at the end of each shift
Provide timely feedback to team members to support performance and development
Create and maintain staff schedules while adhering to budget guidelines
Manage payroll processes for the valet team
Maintain uniforms and name tags including ordering managing inventory and ensuring compliance with appearance standards
Engage with guests during check-in and check-out in a confident professional and personalized manner
Monitor staffing levels to ensure appropriate coverage for business demand
Communicate effectively both orally and in writing to provide clear direction to staff
Enforce all cash handling and valet tips policies
Administer counseling and discipline to team members and provide training and recognition to maintain a team-oriented environment
Assist in recruiting managing training and developing the valet team
Maintain the valet workstation entrance and lobby areas with high standards and aesthetics
Comply with hotel security fire regulations and all health and safety policies
Analyze and generate reports and communicate information to employees and appropriate departments
Implement changes to improve service and increase operational efficiency
Assist in any other duties as requested by management