Assistant Unit Manager

Murfreesboro, TN, USA|

Job Overview

Compensation

Hourly

Range $14.50 - $21.25

Benefits

competitive pay

bonus eligible

Paid Time Off

free meal each shift

medical benefits

401K retirement plan with 4% match

Career advancement and professional development

tuition reimbursement and scholarship opportunities

Job Description

KFC, a globally recognized fast-food restaurant chain, is known for its iconic fried chicken and commitment to quality and customer satisfaction. As part of Yum! Brands, KFC operates thousands of restaurants worldwide, offering a dynamic and fast-paced environment for professionals dedicated to excellence in food service, hospitality, and team leadership. This establishment prides itself on delivering an exceptional customer experience while fostering a culture of inclusion, collaboration, and continuous improvement among its employees. KFC is committed to creating rewarding careers that balance hard work with personal growth opportunities and community engagement.

The Assistant Manager role at KFC is pivotal to the restaurant's success, supporting the Restaurant General Manager (RGM) by upholding brand standards and inspiring the team to exceed customer expectations. This position is designed for energetic, proactive leaders who thrive in a team-focused environment and are passionate about operational excellence and customer service. The Assistant Manager leads by example, training and coaching team members while recognizing individual and team achievements to cultivate a motivated and high-performing workforce. In addition, this role involves overseeing daily operations during the absence of the RGM, making critical decisions to maintain smooth restaurant function and resolve issues promptly.

Work hours for this role total 50 hours per week, with a compensation package that includes 40 hours at regular pay and 10 hours at time and a half, reflecting the company’s commitment to fair and rewarding work conditions. The Assistant Manager also plays an integral role in profit and loss management, including cash control, inventory oversight, labor management, and ensuring compliance with health and safety standards. This position offers a unique opportunity to develop leadership skills in a challenging yet supportive environment that encourages fun, personal growth, and career advancement within KFC and the broader restaurant industry. Ultimately, the Assistant Manager is a key player in driving the restaurant’s success, championing KFC’s culture of equity, inclusion, and belonging while delivering outstanding service that keeps customers coming back.

Job Requirements

2+ years of restaurant/retail management experience
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports
Ensure all employees receive proper training and resources
Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant
Lead efforts in individual and team recognition, collaboration and motivation
Identify and recruit exceptional talent, supporting the RGM in the hiring process
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
Adhere to corporate policies, procedures and Occupational Health and Food Safety standards

Job Qualifications

2+ years of restaurant/retail management experience
Assist with P&L management by following cash control/security procedures, maintaining inventory, managing labor and reviewing financial reports
Ensure all employees receive proper training and resources
Champion KFC’s culture and values, promoting equity, inclusion and belonging in the restaurant
Lead efforts in individual and team recognition, collaboration and motivation
Identify and recruit exceptional talent, supporting the RGM in the hiring process
Possess strong communication skills for conducting performance appraisals, taking disciplinary action and motivating and training employees
Adhere to corporate policies, procedures and Occupational Health and Food Safety standards

Job Duties

Ensure consistent customer satisfaction by effectively modeling the KFC Connect Success Routine and prioritizing customer needs
Oversee Team Members' adherence to shift responsibilities and maintain high food safety standards
Take charge of restaurant operations in the RGM's absence
Collaborate with the RGM in assessing team performance, providing ongoing constructive and positive feedback
Address employee relations issues as they arise, determine immediate resolutions, or escalate to the RGM when necessary
Assist in sourcing, recruiting, interviewing and hiring Team Members, while driving a culture of equity, inclusion and belonging
Act like an owner by assisting with Profit & Loss management, including cash control, security procedures, inventory maintenance and labor management
Review financial reports and take appropriate actions to optimize performance
Support the RGM in facility maintenance and ensure health and safety standards are consistently followed